Jeff Nicholson, Vice President of Marketing for Provenir, wants brands to be able to listen effectively and attain a full glimpse of the interconnectedness across all of their systems to be able to dynamically interact with their customers and create differentiated and contextual experiences.
As a result, Provenir launched a new customer listening division, which is dedicated to the growing adoption of its new omni-channel customer listening and engagement platform. Nicholson told Loyalty 360 that Provenir isn’t pushing....