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Ritz-Carlton Extends Its Luxury Brand to Yachts; Reservations for Loyalty Members Start Next Month

  • April 23 2018
  • Resource: DailyNews

Ritz-Carlton is known for their top-of-the-line luxury hotels, but the brand is getting ready to set sail with a new venture that takes its ultra-luxury experiences to the high seas.   Starting in February 2020, the Ritz-Carlton Hotel group...Read More

Amazon Shuttering Whole Foods Rewards Program, Instead Rewarding Shoppers Through Amazon Prime

  • April 19 2018
  • Resource: DailyNews

Editor's Note: This article orginally appeared April 19th, 2018 Well, that didn’t take long. Seven months after acquiring Whole Foods, Amazon announced this week it was discontinuing the natural grocer’s reward program, which was...Read More

Choice Hotels Launches New Loyalty Initiative to Drive Stays This Spring

  • April 06 2018
  • Resource: DailyNews

It may baseball season, but in the customer loyalty game, Choice Hotels International is the one playing hardball. The hotel giant launched a new effort for its Choice Privileges rewards members this week, offering them what equates to a 2-for-1...Read More

Domino’s Got Game—Literally—as It Creates Mobile Game to Help Loyalty Members Earn Free Pizza

  • April 04 2018
  • Resource: DailyNews

For all those gamers who work up an appetite working their way up the various levels of their favorite games, Domino’s Pizza is now offering the best of both worlds. The pizza brand announced on Monday, April 2, that it is giving its Piece...Read More

Southwest Airlines, Marriott and Holiday Inn Express Lead Travel Businesses in Latest CX Survey

  • April 03 2018
  • Resource: DailyNews

For busy travelers, the difference between a good trip and a great trip can come down to one thing: having a great customer experience somewhere along the journey. And according to a new national survey released on Monday, April 2, the best bet of...Read More

Welch’s, Maxwell House Haven’t Passed Over the Chance to Create Brand Loyalty During Passover

  • March 29 2018
  • Resource: DailyNews

Coffee brand Maxwell House was apparently into customer loyalty long before customer loyalty was cool. In 1923, it realized that Jews would drink tea with meals during Passover because there wasn’t a coffee certified as kosher. So, it...Read More

BHGE is Bringing a New Energy to the Oil and Gas Industry

  • March 05 2018
  • Resource: In-Depth Exclusives

In a world where solar panels are filling more and more rooftops and powering homes, and giant wind turbines are whirling across vast acres of land and water, it might seem like such a massive disruption would discourage investors from getting...Read More

Vanderbilt Medical Center Taking a Healthy Approach to a Dramatically Changing Health Care Industry

  • February 28 2018
  • Resource: In-Depth Exclusives

In a building across the campus from Jill Austin’s office at the Vanderbilt University Medical Center is a machine that is a marketer’s dream. It’s somewhat nondescript visually, but the information it can produce makes most data...Read More

For Bank of England, merging the ease of online with the touch of personalization are the keys to the mortgage experience

  • February 19 2018
  • Resource: In-Depth Exclusives

Bank of England Mortgage first opened its doors and began helping people buy homes in 1898—not in the United Kingdom, but in the tiny burg of England, Arkansas, population 2,800. Today, the company has expanded beyond the borders of suburban...Read More

RXR Realty is Renovating Iconic Buildings and Building Loyalty in the New York City Real Estate Market

  • February 14 2018
  • Resource: In-Depth Exclusives

RXR Realty owns and manages 74 commercial properties and 6,000 multi-family units in New York City. With 23.7 million square feet of property and a combined value of $17.7 billion, the company is one of the largest privately held firms in the New...Read More

Serving Both the Commercial and Residential Worlds, RXR Realty Juggles a Complex Customer Loyalty Effort

  • January 10 2018
  • Resource: In-Depth Exclusives

The Starrett-Lehigh Building sits on the edge of the Hudson River in New York’s City’s Chelsea District like an architectural icon. The 19-story structure was built as a freight warehouse in 1931, although its International Style of...Read More

At Bank of England, the Strongest Link to Measuring Loyalty is Found in the Chain of Customers

  • January 05 2018
  • Resource: In-Depth Exclusives

Three years ago, lenders from the Bank of England Mortgage helped a man from New York City secure a mortgage so he could buy a home. On the surface, it was just another transaction, nothing noteworthy. The man was cab driver; the home modest. But...Read More

Domino’s Pizza Fixes Fundamentals and Inspires Brand Loyalty

  • December 28 2017
  • Resource: DailyNews

In the pizza world, Super Bowl Sunday is the deep-dish equivalent of Black Friday. It’s the day of mind-boggling sales numbers, never-ending transactions, and the one day of the year when a company can win—or lose—in the game for...Read More