For busy travelers, the difference between a good trip and a great trip can come down to one thing: having a great customer experience somewhere along the journey. And according to a new national survey released on Monday, April 2, the best bet of garnering that great customer experience can be found by flying Southwest Airlines and staying in either a Marriott or Holiday Inn Express hotel.
Each year the Massachusetts-based Temkin Group conducts a survey of more than 10,000 U.S. customers about their experiences with 318 brands in....