WDS, a Xerox Company, that offers transformational customer care technology, has announced the launched of an intelligent, virtual customer care agent that can deepen brand loyalty and customer engagement virtually by diagnosing and solving customer queries just like a human would.
The new platform uses artificial intelligence research from PARC, A Xerox Company, and the Xerox Research Centre Europe (XRCE). Xerox, in a release, said the new virtual agent technology represents a leap forward in how machines learn and how they....