Delta Airlines this week opened its exclusive Delta Arrivals Lounge, located in London Heathrow Terminal 3. The opening of the new lounge reinforced Delta’s commitment to customer loyalty and is inline with its announcement of its new in-flight options.
To heighten customer experience, the new lounge is accessible to Delta's BusinessElite passengers and SkyMiles Diamond and Platinum Medallion members arriving from the United States.
The new Arrivals Lounge offers a number of amenities tailored to suit customers arriving in London from overnight flights. Customers use one of eleven private showers that feature amenities by New York's Malin+Goetz and take advantage of on-site butler services including clothes press and shoe shine.
Additionally, multiple breakfast offerings are available including Starbucks Coffee, lighter fare such as fresh fruit, pastries, yogurt and cereals and prepared to order a la carte items. Wi-Fi is available throughout the Arrivals Lounge, plus a business center and a selection of the day's newspapers. Staff are also on hand to assist with any future Delta travel plans.
"The Arrivals Lounge is a unique offering in the Delta portfolio and re-affirms the importance we place on London Heathrow," said Perry Cantarutti, senior vice president, Europe, Middle East and Africa, in a release. "This new arrivals facility, when combined with multiple
premium departure areas, Delta Sky Clubs and shower facilities offered throughout the Delta system, reinforces our commitment to London and the premium traveler."
BusinessElite customers also have private car access to the Virgin Atlantic Upper Class Wing on departure at Terminal 3, which enables them to go from car to Clubhouse in less than 10 minutes. The pre-booked service allows passengers to use the Private Security Channel, beating the queues and leaving more time prior to boarding.
Last month, Delta announced it will begin flying nonstop between Philadelphia and Heathrow in April 2015, alongside its new flights from Seattle and Los Angeles to London Heathrow.
Source: Delta Airlines