Report: Contact Center Managers Can Trigger Better Customer Experience

Organizations can significantly improve their respective customer experience offerings by involving contact center managers in the business-level strategic decision-making process, according to new research from NewVoiceMedia and Callcentre.co.uk. The study highlights a significant opportunity for the contact center to become a centerpiece in the strategic process at corporate board levels. According to the research, there is an opportunity for the contact center to be more involved in decision making at board level, since contact center....