More than 50% of customers of telecom company JT said they were not satisfied with the home phone service they receive, a survey has found.
The survey was commissioned by the Channel Islands Competition Regulatory Authorities (CICRA).
In June 2015, competition will be introduced in the home phone line market for the first time.
SURVEY RESULTS
45% of those surveyed rated the service satisfactory or higher
40% had to contact customers services in the past year
62% contacting customer services said they found the experience either....