Life is changing at a frightening pace. Technology is accelerating, social habits are evolving, and the business landscape is shifting. Established marketing tactics are quickly becoming obsolete. And while this has dramatically changed the way some brands and marketers operate, many are still unsure of how to proceed. 

Everything from the way customers shop to the way they interact with a brand is transforming. One prime example is the brick and mortar retail space. Due to digital disruption, retailers are finding many traditional business practices and marketing efforts constantly being altered. Just consider, for a moment, how much has changed in only the last few years alone, and now just try to imagine how much rapid change the next five years will bring.

And as these changes are only projected to intensify, the time to start thinking about the future is now. This webinar will teach marketers exactly what they need to know in order to prepare for the challenges ahead, the customer experience strategies that can be implemented now, and how to become a 2020 retailer today.

On May 19, 2015 at 1 p.m. EDT, Loyalty360 will host a webinar titled, “What’s in-store for a 2020 Retailer?” which will be presented by Tahzoo.

This webinar will detail: 

  • The truth about omni-channel and consumer access to the omni-present Internet 
  • What the future of loyalty and the omni-channel consumer will look like in five years
  • Why consumers demand more than loyalty points and what retailers can do
  • Why retailers need to align around service, not the buying channel

Ian Truscott, who has more than 15 years of experience addressing the marketing technology, organizational, and customer experience challenges of many major brands including American Express and 3M, will be the featured webinar speaker. As Client Principal for Tahzoo, Truscott also helps Fortune 500 brands build end-to-end customer experience strategies that are digitally transformative and deliver results.

“The rise of an omni-channel consumer presence and the adoption of new digital technologies have changed both consumer expectations and behaviors, and this is presenting a number of opportunities for brands,” said Erin Raese, President and COO of Loyalty360 – The Loyalty Marketers’ Association. “This webinar will help marketers gain a clearer picture of what lies ahead and help them strategize about where they will want to be in 2020.”

Marketers are invited to join Loyalty360 and Tahzoo on May 19, 2015 at 1 p.m. EDT to learn about what it will take to become a 2020 retailer today. To register for this webinar and for more information, visit: http://loyalty360.org/conferences/event/whats-in-store-for-a-2020-retailer

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