Last year, Webster Financial CEO James C. Smith said he was confident that community banking was the key to an elevated digital customer experience for his customers. Webster Bank has 177 branches and 316 ATMs located in Connecticut, Massachusetts, Rhode Island, and Westchester County, N.Y. The bank’s recent focus has been on community banking, mobile banking, and the digital customer experience.
A Webster Bank spokesperson told Loyalty360 that during the past several years, bank officials have focused heavily....