Little Caesars Partners With Uber Eats & Serve Robotics for Robotic Delivery in LA
Little Caesars, the third-largest pizza chain in the U.S., is stepping into the world of autonomous delivery for the first time. The company has teamed up with Serve Robotics and Uber Eats to introduce robotic sidewalk delivery for select customers in Los Angeles. The partnership reflects the brand’s push to embrace innovation and meet evolving customer expectations with more convenient and tech-driven service options.
Little Caesars VP of Innovation, Trish Heusel, said, “Little Caesars is always looking for ways to be innovative in the restaurant industry, and we are proud to partner with Serve Robotics and Uber Eats to deliver our delicious pizzas to our customers in Los Angeles. Partnering with Serve allows us to deliver a solution that aligns with our commitment to better service and technology-forward solutions while reducing our environmental footprint.”
Serve Robotics’ third-generation delivery robots are designed to handle a full meal with ease. Their cargo compartments can carry up to four 16-inch pizzas, along with side items like wings, Italian cheese bread, and beverages. The robots are engineered to maintain food temperature and quality throughout the delivery process, ensuring that customers receive their orders fresh and intact.
GoTo Foods Enhances the Customer Experience With DoorDash & Wing Drone Delivery
GoTo Foods, the parent company of iconic foodservice brands such as Auntie Anne’s®, Jamba®, McAlister’s Deli®, and Schlotzsky’s®, has partnered with DoorDash and Wing to roll out drone delivery in Texas. The initiative marks a significant step in the company’s mission to modernize legacy mall-based brands through technological innovation. Drone delivery is currently available in Frisco, Fort Worth, and Plano, allowing customers to receive their favorite menu items in minutes. By integrating fast-mile autonomous delivery into its services, GoTo Foods is embracing a digital-first strategy to increase accessibility and keep up with consumer expectations for convenience and speed.
GoTo Foods Chief Commercial Officer Kieran Donahue said, “Drone delivery is one way that GoTo Foods is unlocking innovation with purpose, to expand accessibility and drive frequency. Today’s consumer expects brands to meet them where they are, on their terms, and that’s exactly why we're modernizing through convenience and personalized experiences. GoTo Foods is focused on innovating in ways that are intuitive and seamless – all while staying rooted in the trusted experiences that our brands have created for decades.”
As part of its broader effort to reach younger, tech-savvy consumers like Gen Z, GoTo Foods is evolving beyond traditional retail locations to deliver food directly to suburban homes. The innovation aligns with its transformation strategy, which includes new store formats and immersive digital experiences. The drone deliveries, powered by Wing’s technology, enhance customer convenience while maintaining food quality. DoorDash and Wing support this advancement by streamlining logistics and expanding delivery zones, enabling more customers to access beloved brands quickly and sustainably, all through a seamless DoorDash app experience. GoTo Foods hopes to strengthen its presence in the fast-changing foodservice landscape by tapping into emerging technologies. With its unified digital infrastructure and strong franchise network, the company can quickly test and scale new ideas.
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Saks Fifth Avenue Enhances Luxury Customer Experience With NLX and AWS-Powered AI Conversations
Saks Fifth Avenue has partnered with NLX and Amazon Web Services (AWS) to deliver advanced, AI-driven conversational experiences that elevate its customer service offerings. The collaboration leverages NLX’s patented Voice+ multimodal technology and AWS’s Amazon Connect and Amazon Bedrock platforms to create voice-first, generative AI interactions. These tools allow Saks customers to engage naturally with AI via voice, chat, and on-screen visuals when handling tasks such as checking order or return status. Rather than replacing human agents, Saks aims to complement its high-touch service by integrating intelligent technology that enhances efficiency while preserving its luxury service standards.
Saks Global VP Jessica Bengtzen said, “At its core, luxury is personal. By thoughtfully integrating advanced technology like NLX, we are not replacing the human touch, we are enhancing it. This allows us to work smarter to elevate every customer interaction, ensuring our teams are empowered to deliver exceptional, high-touch service across all facets of the customer journey.”
The new AI-powered platform has already improved both customer satisfaction and operational performance. Approximately 20% of callers now use the visual voice-guided IVR (Interactive Voice Response), reducing pressure on live agents and accelerating service times. With Amazon Bedrock’s generative AI capabilities, Saks support staff gain valuable insights such as real-time sentiment analysis and conversation summaries, while also reducing post-call administrative tasks by an average of 15 seconds.
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Original Article Links:
Little Caesars is entering the robot pizza delivery game
GoTo Foods® and DoorDash Take to the Skies with Wing's Drone Delivery Service
NLX and Amazon Web Services Deliver Generative AI-Powered Conversational Experiences for Saks Fifth Avenue