The latest news in the world of customer experience and customer loyalty.
Southwest Pushes Boarding Fees to $50 But Fights Back Against Baggage Fees
What’s the price of convenience and semi-comfort? For Southwest Airlines, the answer is now $50. One way. The Dallas-based airline just bumped up its early boarding fee, according to an article in the Dallas Business Journal. Well known for its first-come, first-seated boarding policy, Southwest began offering its passengers the option to move to the front of the line—for....