One of the main reasons that Hilton remains on technology’s cutting edge is the way it illustrates customer loyalty to its guests.
Hilton’s Digital Key technology recently celebrated its one-year anniversary and, during that time, it outpaced its competition, opening two million doors for Hilton HHonors members at 400 hotels. What’s more, its counterpart digital check-in with room selection is now used by guests once every 2.5 seconds to pick the perfect room.
Loyalty360 caught up with Dana Shefsky, director of....