Hampton by Hilton Creates Supportive Customer Experience

Hampton by Hilton has announced the launch of the Hampton Real Travel Road Trip Hotline, with live operators on duty to offer pit stop advice, car game suggestions, and even resolve that eternal dispute about who gets to pick the music. Iconic TV personality and “America’s Funniest Home Videos” host Alfonso Ribeiro will kick off the hotline and offer his own spin on travel tips.
 
Beginning June 21, road trippers can call the hotline at 1-866-7-HAMPTON for live advice and tips. Ribeiro will join the Hotline team from 1pm to 4 pm ET that day, offering advice based on his own experience as a frequent traveler and father of four.
 
Shruti Gandhi Buckley, Global Head of Hampton by Hilton, says the hotline is a natural extension of Hampton’s commitment to hospitality and taking care of guests while they are on the road. “Road trips are an American tradition and, for many of our guests, an essential part of the summer vacation experience. And while most really enjoy road trips, there are certainly ‘real travel’ moments along the way that our brand understands. We have long been known for our unparalleled approach to hospitality and the Hampton Real Travel Road Trip Hotline is another way we’re delivering it, by anticipating guests’ travel needs and delivering friendly, authentic customer service unmatched by our competitors.”
 
Summer travel is on the rise and a new survey by Hampton by Hilton reveals that travelers can’t get enough of the open road. The survey indicates that 94 percent of Americans have gone on a road trip, which is a huge number. The survey also revealed why Hampton by Hilton remains a top choice for summer leisure travelers: 59 percent of road trippers choose the convenience of staying at a hotel closest to their route. About half of all Hampton hotels in the continental United States are 15 miles or less from major interstates, making Hampton by Hilton perfectly located no matter where the road trip is taking travelers.
 
For road trippers, the most important features of their overnight accommodations are price (79 percent), free breakfast (61 percent), and free Wi-Fi (58 percent). Hampton by Hilton delivers those features and more, all at a great value. This summer, Hampton is raising the bar on its free, hot breakfast by adding mini-waffle stations with new flavors (blueberry, chocolate, banana, and cinnamon roll), along with new items including Greek yogurt smoothies, pressed juices, egg white frittatas, prime rib hash, and fresh-baked pastries. For guests who need to hit the road extra early, Hampton offers its On-the-Run breakfast bags, which include fruit, a breakfast bar, and a bottle of water.
 
 

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