Robots taking over the world? Well, 24 percent of 6,000 consumers in six countries expressed this sentiment during a Pegasystems survey about artificial intelligence as a key customer engagement tool.
Only one in three (36 percent) are comfortable with businesses using AI to engage with them–even if this typically results in a better customer experience. Nearly three quarters (72 percent) indicated some sort of fear about AI.
Pegasystems, a software company that empowers customer engagement at the world’s leading....