Caesars Entertainment Wins Best Customer Service Award

At Loyalty360, we’re gearing up for the 2019 Loyalty Expo, which will be held in Charlotte, North Carolina, from May 20 to May 22. Representatives from a number of world-class brands will be in attendance, including Caesars Entertainment. Caesars is a finalist in three awards categories: Metrics and Measurement, Technology and Trends, and Customer Experience Strategy.
 
Interestingly, Caesars has also been recognized with the prestigious 2019 Freddie Award for Best Customer Service in America. The Freddie Awards are voted on by millions of frequent flyers and reward program members to honor brand excellence.
 
“Our team members work tirelessly to offer outstanding customer service and hospitality to our guests, and this award is a great recognition of all of their efforts,” says Chief Experience Officer Michael Marino. “We really appreciate our Caesars Rewards members for recognizing our efforts, and we greatly appreciate the Freddie Awards for giving us this public recognition. It’s a tremendous accomplishment for our company.”
 
The annual Freddie Awards first launched in 1988 to give frequent flyers and travelers the opportunity to recognize the world’s best airlines, hotel loyalty programs, and loyalty credit cards. Now, with over 7 million votes cast for this year’s winners, they have evolved into some of the most highly sought-after awards, and winners are widely considered best-in-class.
 
With the Caesars Rewards loyalty program, members can receive complimentary hotel stays, including international stays at Caesars’ newest luxury resorts in Dubai. Members also have access to special events such as private New Year’s Eve parties throughout the United States, golf outings with celebrities, famed sporting events, and much more through Caesars Rewards partners.
 
Additionally, both gaming and hospitality Caesars Rewards members receive credits through slot and table play, hotel stays, dining, entertainment purchases, shopping, spa treatments, golf, and more. These credits can be redeemed for experiences and amenities at more than 45 Caesars resorts and casinos around the world. We look forward to seeing Caesars at the Loyalty Expo.
 

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