Bank of America has launched a powerful new generative AI tool, AskGPS, to transform the way its Global Payments Solutions (GPS) team supports over 40,000 business clients globally. Developed in-house and trained on more than 3,200 internal resources, ranging from product guides to FAQs, AskGPS delivers immediate, reliable answers to both simple and complex client queries.
Designed to act as more than just a search engine, the AI assistant taps into the bank’s institutional knowledge to provide strategic insights in real time, allowing employees to respond more effectively and efficiently.
Bank of America Head of Data & AI for GPS, Jarrett Bruhn, said, “AskGPS is a bold leap forward in how we harness GenAI across the enterprise. By turning static content into dynamic intelligence, we’re not just improving access—we’re transforming how our teams learn, respond, and lead with insight.”
Before AskGPS, complex client questions could take an hour or more to resolve and often required coordination across global teams. Now, responses can be generated in seconds, potentially saving tens of thousands of employee hours each year. This acceleration enhances client service by enabling faster onboarding, quicker access to detailed product information, and more customized solutions.
AskGPS is part of a larger AI-driven transformation at Bank of America. It joins a suite of tools already in use, including CashPro® Chat with Erica®, which supports real-time transaction support, CashPro Forecasting for predictive cash management, and Intelligent Receivables, which streamlines remittance data.
These innovations reflect the bank’s commitment to using AI across key areas, including intelligent assistance, search, content creation, and operational automation, freeing up employees to focus on deeper client engagement and strategic thinking.
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