OVERVIEW

 

As a leader within the Client Success Team, the Senior Client Director is responsible for a portfolio of clients, their overall relationship, strategic alignment, satisfaction and growth (i.e. Revenue, New Engage Technology Products) with Engage.  The Senior Client Director serves as a key client advocate internally and contributes to product feedback loops.  Success in this role hinges on building and maintaining strong relationships with both clients and internal teams while driving revenue growth.  The Senior Client Director is proactive, possesses an entrepreneurial spirit, and consistently approaches challenges with a solutions-first mindset.
 The Senior Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage’s management, and may have one or more direct and indirect reports.    

   

RESPONSIBILITIES

 

• Develops an expert understanding of each client’s business strategy and financial goals to create mutually beneficial solutions.
• Leads in the development and execution of key strategic initiatives for clients, ensuring alignment with their business objectives.
• Builds and maintains a strong working relationship with clients at various levels to ensure client satisfaction.
• Identifies and sells through opportunities to exceed revenue targets.
• Builds and drives growth strategies for  the client portfolio.
• Partners with cross-functional teams (including Operations, Technology, and Customer Support) to champion client needs, address timelines, and resolve any issues.
• Collaborates with Product and Technology teams to provide client feedback and influence product development roadmaps.
• Ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) are executed.
• Provides direction to Client Director and Coordinator, operational resources, and other sales and management resources as required.
• Provides loyalty program consulting to clients.
• Leads in the onboarding of new clients.
• Delivers timely reporting results, insight, analysis, and programs (e.g. campaigns/promotions).
• Leads the delivery of monthly, quarterly, and annual client business reviews; includes monitoring and reporting on key client KPIs, satisfaction scores and account health metrics.
• Assists in prioritization and coaches Client Director(s) or Client Coordinator(s) towards growth in the role and beyond.
• Supports RFP/RFI responses and client contract negotiations when required.
• Prepares and delivers performance reviews to direct reports, if applicable.
• Participates in broader Engage organizational projects.
• Establishes and links best practices within the broader Engage business.
• Performs other related duties as assigned.

QUALIFICATIONS

 

• Bachelor's degree or diploma in Business or a related discipline from an accredited institution.
• Minimum 10 years of directly related work experience in a loyalty and client management capacity.
• Demonstrated ability to create strategic account plans and solution selling.  
• Experience managing contract terms, renewals, and upsell/cross-sell strategies.
• Demonstrated industry experience in credit cards and/or loyalty/incentives programs preferred.  Understanding of digital payments, e-commerce platforms, or financial services ecosystems is a strong asset.
• Demonstrated experience managing client portfolios and driving client retention and profitability.
• Experience working within a SaaS environment is an asset.
• Excellent client service and relationship  management skills aligning with Engage's values or contributing to a collaborative, innovative, and client-focused culture.
• Experience in marketing including direct/database marketing and managing small to medium size projects.
• Demonstrated People Manager experience with minimum 3 years as a Supervisor/Manager.
• Excellent verbal and written communication skills, with the ability to present complex information clearly and appropriately for the audience.
• Strong negotiation, influencing, adaptability, and conflict resolution skills.
• Strong analytical and problem-solving skills.
• Excellent organizational and multitasking skills, with the ability to manage multiple priorities within a fast-paced environment.
• Ability to work both independently and as part of a team under time constraints.
• Proficient in Google Docs and PC software applications including Excel, PowerPoint, Word, and Visio.

 

We thank all applicants for their interest in Engage, however, only those selected for an interview will be contacted.

 

Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.

This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Director, Global Travel Partnerships, you will oversee a portfolio of global travel management companies, implementing commercial strategies to increase revenue with a focus on growing market share, reporting to the Executive Director, Travel Partners.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

Strategic Leadership

• Lead negotiations and establish commercial terms with your roster of Travel Management Companies.
• Develop strategies that grow revenue and increase Hilton's market share across Global Distribution Systems (GDS), Online Booking Tools (OBTs), and mobile platforms that maximize performance in an evolving ecosystem.
• Monitor and interpret changes in the distribution landscape, including the evolution of GDS platforms, the emergence of new entrants, and the impact of New Distribution Capability (NDC) and other industry innovations. Translate insights into actionable strategies that align with Hilton's objectives.

Account Management

• Lead all commercial activities for assigned TMC accounts delivering and exceeding performance targets.
• Utilize marketing funds to deliver incremental value with a maximum return on investment.

Collaboration and Communication

• Partner with relevant teams to ensure there is an aligned strategy and delivery of initiatives.

What deliverables you will take ownership of:

Strategic Leadership

• Communicate the account's global strategy to peers in other regions.
• Disperse funds to other regions that enable sales and marketing activities to support the goals.
• Contribute to Hilton's distribution strategy related to partners and channels, including GDS, new entrants, and new capabilities.

Data Driven Decision-Making

• Use data to assess performance, adjust your strategy, and achieve your goals.

Career development

• Explore additional learning and development opportunities available through Hilton University and industry events when possible.

Administrative and organizational tasks

• Complete departmental processes and ad-hoc requests.
• Support other departmental requests for information and education related to TMCs.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Ten (10) years of overall work experience
• Eight (8) years of professional hospitality experience in the travel industry/corporate hotel sales
• Two (2) years of experience in account management
• One to three (1-3) years of managerial experience
• Distribution channel experience (GDS, Agency Booking Platforms, OTAs, Channel Managers, Online Booking Tools)
• 30% travel

It would be useful if you have:

• Bachelor's degree in business or hospitality
• Salesforce experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Director, Global Airline Partnerships, you will support the team responsible for providing a differentiated selling platform for Hilton's diverse portfolio of brands by being relentlessly motivated to grow market share. On the Global Travel Partnerships team reporting to the VP, Global Travel Partnerships & Leisure Sales. To do this, you will lead the North Americas airline segment strategy and be accountable for performance of the North Americas-based team and selected accounts in addition to managing the relationships with customers from a strategic level and company partners such as VP's, GMs, Commercial Leaders, and Hotel Leaders. You will also grow performance of select preferred partnerships and agreements and lead the global airline third-party strategy to lead increased and unfair share while being responsible for the implementation and execution of projects to drive this unfair share.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Drive Airline and Airline Third-party segment sales, with a roster of global and North Americas-based accounts.
• Develop and establish a coaching culture, instilling value engagement principles for working with corporations. You will help your team set goals and empower them to achieve them.
• Work with Distribution and Technology teams to guide efficiency and implementation of ad hoc and relevant segment-based technology projects.
• Lead overall account planning strategy to facilitate growth Aggregate client account-based growth data and evaluate areas of opportunity.
• Understand Airline industry trends that impact customer buying and offer creative solutions.
• Strengthen relationships with hotels and management groups and drive hotel need strategies.
• Network with sub account handlers and global leads where relevant.
• Ensure revenue and ancillary targets are achieved.
• Provide accurate management reports to review account performance and communication of plans.
• Ensure clients daily needs are met while identifying viable opportunities for deliberate initiatives crafted to improve operational and financial performance.
• Represent Hilton at industry trade shows and special industry events to elevate a positive customer awareness of Hilton to drive segment growth.

How you will collaborate with others:

• Clients – you will communicate information to influence a positive buying decision.
• Owners – you will build individualized partnerships to provide unlimited value.
• Brands – you will create partnerships using a defined and differentiated sales approach, and will improve and collect knowledge of existing Hotels, New Development, processes to share with customers to influence positive buying decisions and revenue production.
• Colleagues - you will be dedicated to a "One-Team" commercial culture while living the Heart of Hilton
• Hotels – you will ensure shared intelligence and active engagement to reach goals.
• Sales Support – you will effectively lead non-selling activity in supporting sales results.

What deliverables you will take ownership of:

• Lead a team of airline account managers and manage the performance of select North America's aircrew accounts, the global airline third party strategy and the performance of preferred MSA partnerships
• Build and implement a strategy to ensure the segment is structured commercially and set up to compete in the market to drive both sales growth and market share.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Seven (7) years of Professional sales experience
• Three (3) years of Management experience leading teams
• Hotel/Airline industry experience with knowledge of the aircrew segment
• Experience interpreting data to make strategic decisions
• Experienced in influencing and negotiating using effective, customer-focused communication
• Travel up to 40%

It would be useful if you have:

• BA/BS/bachelor's degree
• Ten (10) years of proven sales experience in the airline/hospitality industry
• Exposure to airline contracting verbiage, process and working with unions
• International experience advantageous
• Salesforce Experience
• Reside within Eastern, Central, Mountain or Pacific time zones

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:

The Co-Brand Credit Card Program Manager will be responsible for overseeing key initiatives to increase the number of co-brand credit card members, total card spend volume, and customer loyalty, while maximizing the profitability of Amtrak’s co-branded products. This Manager will also be responsible for managing the day to day partner relationships with internal stakeholders, our issuing bank partner, our agency partners and our loyalty partners. Additionally, the Manager is responsible for maintaining and continually optimizing the co-brand credit card partnership and will be accountable for co-brand credit card revenue and related partnership effectiveness KPIs. 

ESSENTIAL FUNCTIONS:

• In collaboration with the Director of Co-Brand & Loyalty Partnerships and agency partner resources, develop and execute Amtrak’s co-brand credit card partnership strategy for driving cardholder growth, engagement and spend.
• Act as relationship manager between financial partners and internal stakeholders to identify and launch acquisition and spend engagement initiatives. 
• Develop the co-brand credit card annual marketing plan and coordination of promotional activities to differentiate Amtrak in the loyalty credit card space, including structured promotions and tactical initiatives. 
• Own the weekly, monthly, and quarterly reporting of co-brand credit card KPIs; leverage data insights to optimize campaigns, inform decisions, and provide recommendations to ensure goals are met.
• Leverage Amtrak and co-brand credit card partner distribution channels to maximize customer acquisition and engagement opportunities.
• Coordinate promotional activities and other engagement & retention initiatives with our Amtrak Guest Rewards Loyalty team, and any applicable external partners. 
• Review the loyalty partnerships performance on a regular basis and make appropriate adjustments in activities and expenses throughout the year to maximize financial results. 

MINIMUM QUALIFICATIONS:

• 7 years of work experience.
• Relevant experience working in loyalty, partnership or co-brand credit card marketing.
• Bachelor’s Degree in Marketing, Business Administration or related field.
• Proven strategic thinker, problem solver and consensus builder.
• Results driven and proven ability to manage many different projects at once.
• Experience in partnership development and/or partnership marketing.
• Demonstrated skills in project management and directing outsource agency personnel.
• Proficient in Microsoft PowerPoint, Word, and Excel.
• Strong written and oral communication skills.

PREFERRED QUALIFICATIONS:

• MBA or Master's Degree
• 9 years of relevant work experience
• 3 years of experience with loyalty or partnership programs or co-brand credit card marketing
• Experience in co-brand credit card strategy with a track record of long-term success
• Loyalty Program (airline, hotel, retail or credit card) management experience
• Quantitative/technical knowledge and expertise, and/or direct analytics experience

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

 

The salary/hourly range is $113,200-$146,664, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:165062

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

 

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:

The Manager, Loyalty Strategy & Rewards will lead the build, launch, activation and ongoing evolution of the Amtrak Guest Rewards loyalty program and member engagement framework in order to increase value creation and deliver lifetime customer value. 

This role requires a combination of strategic thinking and customer-centric focus to drive loyalty initiatives that foster business growth. This includes designing loyalty products, managing loyalty technologies, streamlining processes for efficiency, reporting and analyzing loyalty performance to drive conversions and enhance customer experience.

This position reports to Director, Loyalty Strategy and Operations.

ESSENTIAL FUNCTIONS:

Loyalty Program Design & Optimization: 

• Support the development and execution of loyalty evolution initiatives. 
• Oversee the design, execution and delivery of Amtrak Guest Rewards loyalty rewards products, lead loyalty program economics reporting and analysis, supporting product design and financial impact modeling for point pricing and redemption opportunities.
• Support loyalty partnerships through finanical impact analyses and recommendations. 
• Drive strategic approach to loyalty offer design, working toward personalized and/or segmented offers that drive great member trip frequency and engagement. 
• Manage the loyalty P&L, supporting the growth of loyalty as a profit engine. 
• Manage and improve program processes to ensure efficiency and accuracy in member enrollment, point accrual, redemption, and overall program functionality throughout the customer lifecycle; ensure maintenance of accurate data flow diagrams as program evolves. 

Customer Experience: 

• Ensure the loyalty program adheres to all legal, regulatory, and internal company policies. 

Cross-Functional Collaboration: 

• Support the entire loyalty portfolio and teams from strategic development through execution 
• Work with brand marketing, customer service, digital technology, and other teams to ensure the loyalty program is integrated seamlessly across all channels and platforms.
• Work with Finance to ensure the loyalty program economic model functions as projected. 
• Facilitate conversations between internal and external teams to solve issues, implement fixes, and discuss enhancements. 
• Strengthen operational engagement by communicating loyalty value proposition and integration across the organization with strong digital and technology partnerships. 
   

MINIMUM QUALIFICATIONS:
• Bachelor’s degree in Marketing, Business Administration, Mathematics, Economics, or a related field (advanced degree a plus). 
• Experience in travel, hospitality, transportation, loyalty, or program management.
 

 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of loyalty programs and enterprise databases.
• Strong experience in loyalty program management or related fields (e.g., program management, technical program management).
• Strong capacity for program management, including governance and reporting process design, risk escalation/resolution, and product enhancements.
• Deep experience with loyalty metrics; capable of driving strategic points-based initiatives and managing change.
• Advanced ability to analyze data, synthesize findings, and react accordingly; confidence modeling impact of new or changes to product designs.
• Able to translate and communicate technical details clearly to business stakeholders.
• Experience with customer segmentation and customer data analysis. Ability to leverage customer data and market trends to identify opportunities for loyalty program improvements and new initatives. 
• Strong project management skills to oversee the implementation of loyalty inititatives and ensure they are executed on time and within budget.
• Ability to write comprehensive business requirements.
• A customer-centric approach with a focus on delivering exceptional service and building long-term customer relationships.
• Experience in leading and motivating cross-functional teams to achieve loyalty objectives and drive customer engagement.
• Ability to inspire and motivate team members, recognizing their contributions and empowering them to take ownership of their work.
• Self-starter who initiates actions and follows up to get results. 
   

 

PREFERRED QUALIFICATIONS:

• 7 years of relevant experience required 
• Experience with loyalty programs.
• Strong familiarity with enterprise technology concepts and practices.
• Track record of success in developing loyalty products that drive financial impact.
• Travel, or Hospitality, or Loyalty program experience.
   

 

WORK ENVIRONMENT:

• Frequently works in a dynamic, fast-paced environment that requires the individual to simultaneously manage several tasks, while paying attention to detail. 
• This is a typical office environment position 
• Ability to travel for business up to 10% 
   

 

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

 

PAY TRANSPARENCY:

The salary/hourly range is $113,200-$146,664. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:164786

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

 

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

What We Are Looking For:

We’re looking for an experienced and strategic Lifecycle and Loyalty Marketing Senior Manager to join our growing team. In this role, you’ll own and optimize the end-to-end customer journey—using data, segmentation, and personalized content to engage users, drive conversions, and increase retention and customer lifetime value. You’ll play a critical role in enhancing our email/SMS/Push notification programs, loyalty engagement, and retention strategy.

 

You’ll serve as the subject matter expert in loyalty and lifecycle marketing, identifying emerging trends, technologies, and best practices. This position requires the ability to continuously test and optimize program performance, and creatively drive new thinking. The ideal candidate is a self-starter with a bias towards action. This position reports directly to the VP, Sales and Marketing.

 

This is a hybrid role (2-3 days in office), located in the Seattle-area.

 

What You’ll Do:

• Own lifecycle strategy across the customer journey—from acquisition and onboarding to repeat purchase, reactivation, and loyalty.
• Plan, execute, and analyze email, SMS, push, and in-app campaigns using Braze (our ESP), partnering closely with creative, product, and analytics teams.
• Develop and optimize customer segmentation, triggered journeys, and A/B testing frameworks to improve engagement and retention metrics.
• Collaborate with the Product and Engineering teams to enhance customer data integration, behavioral tracking, and dynamic content delivery.
• Lead loyalty and rewards program engagement, identifying opportunities to increase member activation, reward redemption, and customer advocacy.
• Define and track KPIs for lifecycle and loyalty initiatives (e.g., open rates, CTR, conversion, repeat rate, CLV).
• Stay up to date on lifecycle and loyalty marketing trends, tools, and best practices, bringing fresh ideas to the table.
• This individual contributor role does not have direct supervisory responsibilities.

What You Need (Job Requirements):

• 6–10 years of experience in eCommerce and direct-to-consumer (DTC) marketing, with a strong focus on email, push, and customer retention programs.
• Proven expertise in Braze, including campaign set-up, journey building (Canvas), segmentation, personalization, and reporting.
• Experience working with Narvar and its post-purchase and transactional journey and strategic integration
• Experience working with Mode Analytics and Snowflake
• Demonstrated experience managing loyalty and rewards programs, ideally for a retail or DTC brand.
• Strong analytical skills and experience using data to drive decision-making (SQL a plus, but not required).
• Familiarity with customer data platforms (CDPs), ESP integrations, and marketing automation best practices.
• Excellent project management and cross-functional collaboration skills.
• Strong writing, editing, and storytelling skills, with a keen eye for customer-centric content.
• Passion for eCommerce retail; A love for books
• Bachelor's degree in Marketing, Business, Communications, or a related field. Masters Degree/MBA preferred.

Why You’ll Love It Here:

• Competitive salary and performance-based bonus
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match
• Earn Paid Time Off at Accrual Rate of 15-days per year
• 6 Paid Holidays per calendar year
• Opportunities for growth and professional development
• Company paid STD/LTD
• Company paid Life Insurance
• Annual bonus incentive
• Work with nice, fun people
• Employee discounts and book perks

Salary: $110,000 - $130,000. This range reflects the good-faith hiring base range for this position. However, individual rates are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.

 

Travel: Position requires up to 10% travel.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

 

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

 

 

 

As the Marketing Loyalty - Manager, you will use your leadership skills to build strong relationships with partners in multiple business units to design, influence, and implement strategies that positively impact the company, and our promotional strategy for your divisional merchandising team, partnering closely with our Senior Managers in Pricing Planning & Execution and our Senior Managers in Promotion Optimization.

 

You will partner with select Category Managers and Assistant Category Managers to provide optimal promotional strategies that drive consumer behaviors and ensure profitable bottom line financial accountability for CVS Health.

In your role, you will build significant value for the enterprise by leveraging your creative thinking to elevate our consumer experience and drive consumers to our stores for their everyday shopping needs.

 

You will impact our business in the following ways:

 • Participate in divisional merchandising strategy sessions and implement go-to market monthly promotional strategy outcomes to deliver customer and business goals by executing against cross-functional operational plans and key milestones.

 • Builds category-level bi-weekly promotional plans deliver on event criteria, themes/claims, or strategically pre-defined category promo KPIs, as established based on the impact promotion has for that category relative to other categories.

 • Builds category and branded coupon offer pools that support category-level ad plans and drive customer engagement (share of wallet) and deliver unit lift incremental to base regular/promotional unit forecast & plan.

 • Ensures brand-level promo and coupon plans drive unit lift and profitable sales growth in a win-win fashion for CMs and vendors while identifying and addressing funded promo/coupon plans that may be suboptimizing CVS total and category level promotional KPIs, especially given yellow-tag and store labor constraints

 • Support CMs in aligning vendor promo submissions/ideas with category guardrails and maximizing the unit-driving impact of scan backs and coupon MD funding.

Primary Job Duties & Responsibilities:

• Establishes clear, prioritized activity roadmap that successfully delivers the company’s ambitions, including changes in promotional strategy, or processes across our ecosystem, with appropriate collaboration across multiple stakeholders.

 • Identifies portfolio of participating categories, brands, and programs for mass market promotions and personalized coupons based on projected impact – leverage category & deal/offer level reporting re: category buyers, promo sales & margin lift, promo unit & trip lift, category redeemers, coupon redemption rate, redeemer penetration, sales/units/trips/margin from redeemers, etc.

 • Develops category ad block and personalized coupon deal/offer pools and evaluates branded/store brand deal/offer submissions, using impact projections to approve/reject category and branded deals and offers given projected outcomes (e.g. promo sales & margin lift, unit & trip lift, buyers, redeemers, redemption rate, MD investment, unit lift, etc.)

• Proficiency in working with data to develop measures and metrics that yield actionable insights to business owners, and lead / conduct / support first-level analyses to identify underlying drivers of new trends.

• Ability to influence at all levels – up to and including cross-functional SVPs. Excellent written and oral communication skills-strong presentation skills required.

• Creates strategies that continuously improve our programs and/or processes that drive service and productivity improvement.

• Continually evaluates performance against category KPIs and identify opportunities for improvement to Lead Director/CMs/DMM/Exec Director based on performance vs. forecast.

• Drives KPIs which could include sku count, yellow tag/blade count, offer strength, purchaser count, savings %, deal simplicity score, etc.

• Balances promotional deals, depth, and frequency to deliver forecasted outcome KPIs that could include promo sales/margin, reg/promo sales mix, unit/margin lift vs. non-promoted, etc.

 • Evaluates coupon programs & individual offers for category/branded impact and refines strategy & plans for future based on performance metrics – parameters include categories, brands, SKUs, offer types, offer depth, offer frequency, start/end dates, etc. leveraging overall coupon capabilities. • Leverages a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projects and deliverables. Empowers the team to drive action steps to bring to completion

• Continuously looks for opportunities to drive efficiency and productivity across the team; partners with Price & Value leadership team, IT, and DDAT to identify and recommend implementation of new technologies to achieve this

• Communicates and aligns with CMs and vendors on optimized level of category/branded coupon discounts for each category (supported by promo optimization team, as needed)

• Leverages data, insights, and analytics to influence stakeholders and makes recommendations as appropriate.

• Cross-Functional Collaboration: Facilitating collaboration between different departments to promote a cohesive and integrated approach to achieving organizational goals.

Required Qualifications

5+ years’ experience of developing, implementing and executing retail merchandising and/or marketing programs.

5+ years of demonstrated successful leadership experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals.

5+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.

5+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.

• Travel - Ability, and willingness, to travel regularly, up to 20% of time, based on needs of the business.
Preferred Qualifications
7+ years’ experience of developing, implementing and executing retail merchandising and/or marketing programs.

7+ years of demonstrated successful leadership experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals.

7+ years’ experience actively taking on issues in a decisive manner, while keeping broader organizational dynamics in mind and empowering your leaders to obtain results through building behaviors.

7+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business.

7+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.

7+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.

7+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.

7+ years’ experience demonstrated ability to lead a large organization and manage a multi-million-dollar business unit to achieve financial and business results
Education

Bachelor's degree

 

 

Anticipated Weekly Hours

40

 

 

Time Type

Full time

 

 

Pay Range

The typical pay range for this role is:

 

$66,330.00 - $145,860.00

 

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

 

Great benefits for great people

 

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

 

For more information, visit https://jobs.cvshealth.com/us/en/benefits

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.  

 

What You'll Do - You'll Make the Moment

• Cracker Barrel Gift Card Program
  • Develop short-, mid- and long-term Gift Card plans and sales objectives aligned with brand priorities and execute sales and marketing strategies to support plans
  • Work cross-functionally with internal resources (Merchandising, Guest Relations, and Retail Operations) to increase the Gift Card program sales, maintain guest satisfaction, and formulate program policies and procedures.
  • Develop seasonal promotions initiatives to facilitate growth. Collaborate with retail team seasonal accents to help sell cards and increase average order size.
  • Coordinate with Merchandise group to ensure 100% satisfaction on card orders and inventory management. Integrate with Guest Relations bulk sales and develop approval process to protect brand reputation and image
  • Establish and manage a distributor network to target the B-to-B business. Directly manage outside sales force and protect and service internal house accounts. Manage the third party distribution channel and develop business plans that continue growth of the program. Assists with new distributor contract negotiations.
• Gift Card Program Development and Supporting Analytics
  • Monitor and analyze Gift Card sales through various databases and publish/QC dashboard reporting to appropriate stakeholders
  • Prepare Gift Card program reports including revenue, redemption, response, and engagement relative to total company sales performance for various customer segments
  • Create, report and forecast financial plans for the Gift Card program
  • Submit regular progress reports for the Gift Card program details including actual and projected sales, general sales observations, recent activities and short-term plans for existing and targeted accounts, marketplace trends, and pricing/contracting developments, competitive activity
  • Facilitate, prepare for, and lead monthly and year-end business reviews

• Bachelor’s degree in Finance, Accounting, Marketing, Statistics, Business or related field (or commensurate experience) required.

• 5+ years experience managing and leading Gift Card programs (preferably in hospitality or retail industry)

• Experience working with gift card partners such as Cashstar, InComm, and Blackhawk. Knowledge of gift card regulations and compliance.

• Active participation in the Retail Gift Card Association, a plus

Focus on You

We're all about making sure you're taken care of too. Here's what's in it for you:

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities

• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program

• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development

• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together

• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program 

• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more! 

A Little About Us

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.

Role Summary:

Provide strategic analytical support to the Loyalty and Partnership function. Initiate and support projects to address strategic and tactical business questions for the Loyalty department related to performance, program evolution, cost optimization, etc. Design complex performance tracking methods for loyalty programs; and translate insights into actions. Interpret, explain, and present technical findings to business stakeholders in practical non-technical language. Work well independently, as part of a global team supporting several regions.

 

Your Day to Day: 

• Conducts thorough database mining and analysis to answer business questions.

• Manages functional area stakeholders by aligning with their specific business priorities and delivering on initiative results.

• Develops quantitative metrics and maintains forecasts for key performance indicators (KPIs) to measure Loyalty program performance.

• Creates complex models of member behavior and program costs to optimize loyalty program structures and partnerships.

• Proactively identifies opportunities for improvement and makes recommendations based on program performance and benchmarking.

• Collaborates with the broader analytics team to leverage best practices and enhance the loyalty database. 

• Creates and delivers impactful presentations with points of view for upper management.

What We Need From You: 

• 8+ years of progressive work experience, with emphasis on business or loyalty program analysis, with a strong emphasis on data analysis.

• Proficient in SQL and Tableau, with preferred experience in GCP; familiarity with Alteryx, R, or Python is a plus.

• Strong strategic agility and problem-solving skills, utilizing a hypothesis-led approach for complex analysis.

• Experience in developing dynamic models and dashboards in Tableau and MS Excel, aggregating large data sets for business insights.

• Excellent communication skills, with proficiency in PowerPoint, for translating technical information into actionable insights for senior management. with familiarity in financial concepts preferred.

• Demonstrated critical thinking abilities and curiosity to find the underlying causes/drivers or performance.

Location – Our hybrid work structure is an expectation of three (3) days a week in Atlanta office.  This expectation may be adjusted to evolve with the changing needs of the business.     

 

The salary range for this role is $58,844 to $135,000.  This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employee. 

 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

 

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

 

What you’ll be doing...

As a Sr. Manager of Mobile Base Marketing, you will be part of a critical team focused on minimizing customer disconnects and achieving leading churn performance within the Mobile Consumer base. You and other members of the team will be tasked with identifying key opportunities for churn intervention and then developing and deploying comprehensive strategies and offers to capitalize on these opportunities.

 

In this role, your primary focus will be to assist the team in addressing customer pain points that contribute to dissatisfaction and ultimately lead to future disconnections (e.g., at the 30, 60, or 90-day mark, and beyond). To intervene before these disconnections occur, you will collaborate with other groups within the base marketing team, leveraging models, behavioral insights, and other data.

 

A critical requirement will be your ability to ensure that your programs are grounded in insights, clearly articulated, financially feasible and flawlessly executed. You will develop compelling business cases to support your programs and gain appropriate financial approvals. Leveraging BI resources within the team, you will ensure robust performance analysis & measurement that continuously optimizes and improves the impact of your team’s programs. 

 

To ensure cross-functional alignment and effective planning, you will develop and communicate comprehensive annual & quarterly marketing plans that protect our consumer base and maximize revenue. Additionally, you will play a key role in our NBx platform, ensuring the right offers and propositions are available and are appropriately targeted and prioritized.

 

Responsibilities include:

• Facilitating and managing deep insights from our subscribers (active and disconnecting) via surveys, research, AI insights, and partnership with CMI.

• Identifying highest risk subscribers via models, high risk behavior, 3rd party insights, etc.

• Designing and developing programs to appropriately identify root issue(s).

• Building holistic offer portfolio aligned to business strategy.

• Developing and optimizing audiences & offers by program.

• Setting valuations and ensuring correct prioritization of NBx propositions.

• Ensuring deep, ongoing partnership with base Pricing & Product marketing teams.

• Driving tight collaboration across marketing team to ensure end-to-end integration of strategy and programs (retention & revenue).

• Supporting core objectives of customer retention and revenue growth and a holistic view of the customer relationship through tight partnership and collaboration with your peers across base marketing.

 

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in analytics, strategic marketing, financial planning, or financial analysis.

• Strong understanding and familiarity with data-driven marketing.

• Experience creating compelling narratives to influence decision makers.

• Experience building detailed and compelling financial business cases.

 

Even better if you have one or more of the following:

• Master’s degree in relevant field (e.g. Business, Finance, Operations, Research).

• Verizon channel and/or operations experience.

• Familiarity with big-data systems and AI/machine learning.

• Demonstrated strategic thinking, problem solving, and interpersonal skills.

 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

 

 

 

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
 

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

 

 

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

 

 

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $124,000.00 - $238,000.00.

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.  

 

What You'll Do - You'll Make the Moment

• Independently build and execute campaign segmentation and support email, SMS, app, and paid media campaigns within the team’s tools and platforms.
• Collaborate with Loyalty, CRM, Digital, and Paid Media teams to develop audience and campaign strategies that drive Omni channel purchase behavior.
• Adjust targeting and segmentation as required to deliver results and identify and leverage additional or non-standard data attributes for segmentation.
• Create standardized reports, dashboards, and data visualizations of audiences and campaigns performance within and across channels using direct queries to Snowflake and business intelligence tools such as Tableau and PowerBI.
• Collaborate with Sr Digital Marketing Analyst to develop key campaign and audience insights and present them to stakeholders to support future marketing activation plans.
• Effectively work with the cross-functional marketing team to understand goals, key targets, and messaging and collaborate on strategies.

• Bachelor's degree in Analytics, Math, Finance, Statistics, Engineering, Marketing, or equivalent related experience.
• 3+ years of experience working within cloud data warehouses customer data.
• 3+ years of experience with audience segmentation, activation, and reporting of email, SMS, and app campaigns.
• Required: Intermediate SQL experience (advanced SQL skills preferred); Python experience in a plus.
• Proficiency in business intelligence tools such as Tableau, PowerBI, and Looker.
• Willingness and ability to quickly learn new marketing and analytics technology related to audiences, activations, and marketing performance.
• A critical thinker with the aptitude to isolate and troubleshoot technical issues related to dataflow.
• Excellent analytical and time management skills.
• Ability to identify and resolve problems creatively.
• Strong attention to detail and QA.
• Strong communication skills and the ability to translate data into actionable plans.
• Passionate about continuous improvement.
• Courteous, “can do” personality.
• Work independently, but also able to foster teamwork and collaboration.
• Proven ability to set and meet goals and deadlines.

Focus on You

We're all about making sure you're taken care of too. Here's what's in it for you:

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities

• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program

• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development

• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together

• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program 

• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more! 

Join BWH Hotels – Where Passion Meets Purpose

 

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

 

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

 

 

Job Purpose:

As an Associate Program Manager on the Rewards Marketing team, you will support our loyalty program, Best Western Rewards (BWR), by ensuring that our properties have the necessary resources and training to meet their enrollment goals, take care of elite members and understand the multiple facets of the program. Based in Phoenix and reporting into the Senior Manager of Rewards Property Support, this role is a key contributor to the success of our loyalty program. The ideal candidate will have experience in hospitality operations, marketing and customer service.

 

Essential Job Responsibilities:

Property Support

• Create and execute Incentive programs
• Create and maintain Innsider (front line staff) onboarding and training programs
• Maintain lists and outreach to onboarding General Managers
• Create curated lists and ensure correct awarding of BWR points for:
  • Incentive programs
  • Webinar/Meeting attendees
• Create and maintain online learning application
• Attend internal support meetings in collaboration with other supporting teams
• Update processes, links, and information on hotelier facing websites regarding the program.
• Maintain content library for all online information and training/reference resources
• Manage the team email inbox, ensuring timely responses to member inquiries and providing necessary reference materials and future training resources.
• Research new programs and ideas to enhance BWR engagement.
• Draft copy for company newsletters, property informational announcements
• Maintain accurate information in Salesforce regarding tasks and BWR ambassador program

 

Promotion Support

• Create presentations and participate in webinars
• Prepare follow-up emails, webinar recording and resources for sending to registrants with 48 hours
• Create copy and assets for property to aid in promotion success
• Update copy and resources for internal and external websites
• Coordinate with internal partners to ensure proper execution of promotion materials and information
• Provide ongoing support to properties during promotional periods

 

Training

• Assist in updating and developing ongoing content for Best Western Rewards webinars and seasonal promotions.
• Aid in the development of consequence training for the Threshold Goal program, monitor progress, deliver training, and provide ongoing follow-up for individuals not meeting goals post-training.
• Create and coordinate training/presentation for internal team training on Best Western Rewards program details, policies and/or changes.
• Provide training program support, including:
  • General Manager training
  • Voting Member/Owner training
  • Online self-guided training
  • Property front-line staff onboarding

 

Education and Experience:

• Bachelor’s Degree in Business Administration, Marketing, Advertising, Communications, or a related field, or an equivalent combination of education and experience.
• Superior customer service skills.
• 2 to 5 years of related experience in marketing or the hospitality industry.

 

Required Knowledge and Skills:

• Ability to think strategically and work both independently and collaboratively in a team-oriented environment.
• Excellent verbal and written communication skills.
• Strong project management skills, with the ability to balance multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, QuickSight, Adobe and Salesforce.
• Strong presentation skills
• Strong digital creative development skills with attention to detail and best practices for execution.

 

Work Schedule:

• This is a hybrid position, requiring an onsite presence approximately two (2) days per week at our Headquarters location (6201 N 24th Parkway | Phoenix | AZ | 85016).
• Working hours are Monday through Friday, 8am to 5pm (Arizona Time).

Join BWH Hotels – Where Passion Meets Purpose

 

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

 

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

 

 

Job Profile Summary

Supports marketing and sales team by generating marketing plans, proposals, presentations and/or promotional materials. Manages projects or programs to help meet marketing goals for assigned products, services or market segments.

 

Job Purpose

Supports marketing and sales team by generating marketing plans, proposals, presentations and/or promotional materials. Manages projects or programs to help meet marketing goals for assigned products, services or market segments.

 

Key Responsibilities

Supports marketing management in one or more of the following marketing areas: advertising, direct marketing, events planning, field marketing, market research, development and design of marketing literature, marketing database systems, intranet, and/or external websites.

• Support the development, scheduling, QA, and approval of email marketing campaigns.
• Maintain campaign calendars and coordinate timelines with internal stakeholders and external vendors.
• Coordinate with the call center to ensure they are fully informed on active and upcoming loyalty promotions.
• Monitor questions or feedback from the call center to identify potential gaps in promotion clarity or customer experience.
• Meets program or project requirements generating marketing plans, proposals and/or promotions.
• Identifies, develops and implements recommendations and/or creative strategies to achieve marketing goals for assigned products, services or market segments.
• Responds to marketing communication needs by coordinating, researching and developing presentation, communication and/or promotional materials.
• Manage asset collection and deadlines for seasonal promotions and campaign launches.
• Coordinates promotional efforts with members, clients and the marketing team.
• May develop advertising messaging to build brand identity and influence buying decisions.
• Analyzes data to assess market variances, marketing initiative and/or promotional performance.
• Makes, presents and defends recommendations.
• Manages smaller/simpler project, program or process.
• Maintains quality service by following Company standards.

 

 

Required Knowledge and Skills:

• Relationship Management:
  • Convey and obtain information both internal and external to the department.
  • Gets messages across that have the desired effect.

• Problem Solving - Resolves defined problems and probes known sources for answers.
• Proficiency in Microsoft Office Suite.
• Uses written and verbal skills effectively.
• Manages time effectively and conducts activities in an organized manner.

 

Preferred Experience and Education

• 2+ years related experience in marketing or the hospitality industry.
• Bachelor’s Degree in Business Administration, Marketing, Advertising, Communications, or a related field or an equivalent combination of education and experience.
• Familiarity with email personalization platforms (e.g., Movable Ink, Liveclicker) is a plus.

 

Other Requirements

• This is a hybrid position, requiring an onsite presence approximately two (2) days per week at our Headquarters location (6201 N 24th Parkway | Phoenix | AZ | 85016).
• Working hours are Monday through Friday, 8am to 5pm (Arizona Time).
• May travel up to 10% of work time.

Role Overview
As a Product Marketer for GRAVTY®, you will own the full cycle of product marketing activities—from strategic positioning and go-to-market strategy to enablement, adoption, and ongoing growth. You will be the chief evangelist for GRAVTY’s value proposition, driving business impact across prospects and existing customers worldwide.
 
Key Responsibilities

• Create, refine, and communicate product value proposition, messaging, and positioning for GRAVTY in target industries and segments.
• Develop and execute effective go-to-market strategies for new features and market launches.
• Collaborate closely with Product, Sales, and Customer Success teams to drive product adoption, retention, and expansion.
• Conduct market research, customer discovery, and competitive analysis to inform positioning, pricing, and sales enablement.
• Develop high-impact marketing collateral—white papers, presentations, case studies, customer stories, and sales tools to support pipeline growth.
• Design and deliver compelling sales pitches and demo scripts for field teams.
• Partner with clients and Product Specialists to gather feedback and inform continuous improvement.
• Support RFP responses and proposal development with product marketing insights.
• Champion GRAVTY’s thought leadership through webinars, events, and digital marketing initiatives.

 
Desired Skills & Experience

• Bachelor’s degree in Marketing, Business, Engineering, or related field. An MBA is preferred.
• 2+ years’ experience in B2B product marketing, ideally in SaaS, loyalty, CRM, or similar technology sectors.
• Exceptional storytelling, presentation, and communications skills—both written and verbal.
• Strong analytical and market research abilities.
• Demonstrated track record building go-to-market plans, demand generation campaigns, and product launches.
• Ability to thrive in fast-paced, cross-functional, entrepreneurial teams and manage multiple priorities.
• Meticulous attention to detail and commitment to excellence.
• Passion for innovative, customer-centric solutions in loyalty and engagement.

To Apply: Follow the link https://lji.bamboohr.com/careers/123 OR send in your CV to [email protected]. 

OVERVIEW

As a leader within the Client Success Team, the Senior Client Director is responsible for a portfolio of clients, their overall relationship, strategic alignment, satisfaction and growth (i.e. Revenue, New Engage Technology Products) with Engage.  The Senior Client Director serves as a key client advocate internally and contributes to product feedback loops.  Success in this role hinges on building and maintaining strong relationships with both clients and internal teams while driving revenue growth.  The Senior Client Director is proactive, possesses an entrepreneurial spirit, and consistently approaches challenges with a solutions-first mindset.

The Senior Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage’s management, and may have one or more direct and indirect reports.    

   

RESPONSIBILITIES

• Develops an expert understanding of each client’s business strategy and financial goals to create mutually beneficial solutions.
• Leads in the development and execution of key strategic initiatives for clients, ensuring alignment with their business objectives.
• Builds and maintains a strong working relationship with clients at various levels to ensure client satisfaction.
• Identifies and sells through opportunities to exceed revenue targets.
• Builds and drives growth strategies for  the client portfolio.
• Partners with cross-functional teams (including Operations, Technology, and Customer Support) to champion client needs, address timelines, and resolve any issues.
• Collaborates with Product and Technology teams to provide client feedback and influence product development roadmaps.
• Ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) are executed.
• Provides direction to Client Director and Coordinator, operational resources, and other sales and management resources as required.
• Provides loyalty program consulting to clients.
• Leads in the onboarding of new clients.
• Delivers timely reporting results, insight, analysis, and programs (e.g. campaigns/promotions).
• Leads the delivery of monthly, quarterly, and annual client business reviews; includes monitoring and reporting on key client KPIs, satisfaction scores and account health metrics.
• Assists in prioritization and coaches Client Director(s) or Client Coordinator(s) towards growth in the role and beyond.
• Supports RFP/RFI responses and client contract negotiations when required.
• Prepares and delivers performance reviews to direct reports, if applicable.
• Participates in broader Engage organizational projects.
• Establishes and links best practices within the broader Engage business.
• Performs other related duties as assigned.

QUALIFICATIONS

• Bachelor's degree or diploma in Business or a related discipline from an accredited institution.
• Minimum 10 years of directly related work experience in a loyalty and client management capacity.
• Demonstrated ability to create strategic account plans and solution selling.  
• Experience managing contract terms, renewals, and upsell/cross-sell strategies.
• Demonstrated industry experience in credit cards and/or loyalty/incentives programs preferred.  Understanding of digital payments, e-commerce platforms, or financial services ecosystems is a strong asset.
• Demonstrated experience managing client portfolios and driving client retention and profitability.
• Experience working within a SaaS environment is an asset.
• Excellent client service and relationship  management skills aligning with Engage's values or contributing to a collaborative, innovative, and client-focused culture.
• Experience in marketing including direct/database marketing and managing small to medium size projects.
• Demonstrated People Manager experience with minimum 3 years as a Supervisor/Manager.
• Excellent verbal and written communication skills, with the ability to present complex information clearly and appropriately for the audience.
• Strong negotiation, influencing, adaptability, and conflict resolution skills.
• Strong analytical and problem-solving skills.
• Excellent organizational and multitasking skills, with the ability to manage multiple priorities within a fast-paced environment.
• Ability to work both independently and as part of a team under time constraints.
• Proficient in Google Docs and PC software applications including Excel, PowerPoint, Word, and Visio.

Job Summary:
The Senior Implementation Manager – Healthcare Product is a strategic leadership role focused on driving the successful delivery of Capillary’s healthcare-focused loyalty and engagement solutions. This individual will lead end-to-end implementation projects across multiple enterprise healthcare clients, ensuring timely execution, regulatory compliance, high customer satisfaction, and seamless adoption of the platform.

This role demands a strong blend of healthcare domain knowledge, technical implementation expertise, and project leadership capabilities. The ideal candidate will have a deep understanding of healthcare workflows, payer-provider dynamics, member engagement strategies, and loyalty program structures. Experience in working with healthcare data systems, regulatory standards such as HIPAA, and cloud-based SaaS products is essential.

The Senior Implementation Manager will own the full project lifecycle — from requirement gathering, solution design, configuration, and integration to user acceptance testing (UAT), go-live support, and post-launch stabilization. You will lead a cross-functional team comprising Implementation Analysts, QA testers, Product Managers, and Client Success teams, ensuring deliverables meet scope, time, and quality commitments.

A key part of the role includes managing and mentoring the Loyalty Implementation and Configuration Manager and their team, providing oversight, removing blockers, and aligning team outputs with the company’s broader strategic goals. You will also act as the primary escalation point for clients, leading executive-level discussions, tracking project health, and ensuring business outcomes are achieved.
This is a high-visibility role offering the opportunity to shape client success, scale healthcare deployments, and influence product evolution through frontline insights. If you’re passionate about solving complex operational problems, delivering customer value, and driving large-scale digital transformation in the healthcare space, this is the role for you.

Job Requirement
 

Key Responsibilities:

• Implementation Strategy & Planning: Develop and execute strategic implementation plans to ensure successful product deployment.
• Client Engagement: Act as the primary point of contact for clients throughout the implementation process, ensuring expectations are met.
• Project Management: Lead multiple healthcare product implementations, ensuring adherence to timelines, budgets, and quality standards.
• Cross-functional Collaboration: Work closely with product development, engineering, Operations, and customer support teams to ensure smooth integration.
• Regulatory Compliance: Ensure implementation processes comply with healthcare regulations such as HIPAA, HITRUST, and other relevant standards.
• Team Leadership: Build and lead an implementation team, including oversight of the Loyalty Implementation and Configuration Manager and their team, providing coaching and performance management.
• Process Optimization: Continuously refine implementation methodologies and workflows to improve efficiency and effectiveness.
• Risk Management: Identify potential risks and roadblocks during implementation and develop mitigation strategies.
• Reporting & Metrics: Track and report on key performance indicators (KPIs) related to implementation success and customer satisfaction.
• Automation & Scalability: Identify opportunities for configuration and automation of the Capillary platform to streamline the onboarding of new clients.

Supervisory Responsibilities:

• Oversee the Loyalty Implementation and Configuration Manager and their team, ensuring alignment with organizational objectives.
• Recruit, interview, and onboard talented configuration analysts to join the team.
• Provide ongoing coaching and mentorship to develop the technical skills and expertise of team members.
• Foster a collaborative and supportive team environment where individuals can learn and grow together.
• Delegate tasks effectively and empower team members to take ownership of their projects.
• Regularly evaluate team performance and identify opportunities for improvement.

 

Qualifications & Experience:

• Bachelor’s or Master’s degree in Engineering, Information Systems, Business Management, or a related field.
• 10+ years of experience in healthcare product implementation, project management, or related fields.
• Proven track record of leading successful enterprise-level software implementations in healthcare settings.
• Strong understanding of healthcare IT systems.
• Expertise in regulatory requirements (HIPAA, HITRUST, etc.).
• Proficiency in project management methodologies (Agile, Waterfall, etc.).
• Proficiency in project management tools  (Jira, Confluence, Google Workspace, etc).
• Exceptional leadership, communication, and stakeholder management skills.
• Experience in change management and process improvement.
• PMP, Lean Six Sigma, or other relevant certifications are a plus.

Preferred Skills:

• Experience with SaaS-based loyalty solutions.
• Familiarity with interoperability standards in healthcare technology.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced and evolving environment.
• Knowledge of loyalty program operations and configuration management.
• Familiarity with scripting languages (e.g., Python, SQL) and APIs.
• Experience with configuration management tools and methodologies.
• Strong understanding of cloud computing and SaaS delivery models.

About the Role

We’re looking for a bold, strategic leader to serve as our Senior Director, CRM Operations & Player Communications. In this highly visible role, you’ll own the player lifecycle communications, optimization, and operations marketing strategy across CRM, loyalty, lifecycle, and omnichannel engagement for all brands (BetMGM, Borgata Online, PartyCasino, Wheels of Fortune) and all product verticals. 

You’ll lead a global team, manage player lifecycle communications, rewards & loyalty and oversee the commercial direction of our marketing technology roadmap—all while connecting digital players with an exceptional real-world experiences at MGM Resorts. 

What You’ll Own: 

• Loyalty Program Ownership: Own strategy and evolution of BetMGM’s loyalty program; integrate benefits with MGM Rewards to boost retention and player value. 
• Omnichannel Activation: Develop strategies that convert MGM Resorts guests into BetMGM players, and drive digital customers to on-property MGM experiences. 
• Lifecycle Marketing: Deploy behavior-based triggers and cross-channel journeys to acquire, onboard, retain, and re-engage customers. 
• MarTech Roadmap & CRM Transformation: Own the transformation, commercial strategy and ROI of the marketing tech stack; drive integration and vendor performance in close collaboration with tech and product stakeholders both at BetMGM but also across the parent company departments. 
• Team Leadership: Manage a team across the U.S., and Canada. In addition, collaborate with teams in India.
• Cross-Functional Collaboration: Work across Marketing, Product, Tech, Brand, Analytics, Compliance, and MGM Resorts teams to bring campaigns to life. 

What You’ll Do: 

Loyalty Program Strategy & Management 

• Own the end-to-end strategy, roadmap, and execution of BetMGM’s loyalty program. 
• Develop and launch compelling offers, benefits, and tier-based structures that drive retention and long-term player value. 
• Partner with the MGM Rewards team to ensure seamless cross-platform benefits, shared data, and unified customer experiences. 
• Analyze loyalty performance, identify opportunities to improve member engagement, and evolve the program to drive greater impact. 

Omnichannel Engagement 

• Activates new BetMGM customers from MGM Resorts' database, converting resort guests into digital players through personalized outreach and offers.
• Drives digital customers to on-property engagement, incentivizing in-person visits, event participation and cross-brand experiences.
• Collaborate closely with MGM Resorts marketing, partnerships, and CRM teams to align messaging, offers, and lifecycle communications. 
• Champion joint campaigns that amplify value for both BetMGM and MGM Resorts, increasing brand loyalty and customer stickiness. 

Lifecycle Marketing & Triggered Journeys 

• Lead lifecycle strategy across acquisition, onboarding, engagement, churn prevention, and reactivation. 
• Build robust triggered marketing programs that respond to player behavior and betting patterns in real time. 
• Partner with MarTech and Data Science to deploy AI-driven personalization and predictive modeling to improve relevance and outcomes. 

MarTech Roadmap & Commercial Ownership 

• Own the commercial strategy and performance of BetMGM’s marketing technology stack—maximizing ROI from platforms such as Optimove and others. 
• Define and prioritize the MarTech roadmap in collaboration with Product, Engineering, and Marketing stakeholders to ensure it aligns with business growth goals. 
• Lead vendor evaluation, contract negotiation, and performance management—ensuring partners deliver measurable value and innovation. 
• Drive the integration and expansion of data feeds, APIs, and automation capabilities to enhance personalization and operational efficiency across channels. 

Cross-Functional Partnership & Executive Influence 

• Serve as a key voice in strategic planning, influencing senior leadership with data-driven insights and customer-centric recommendations. 
• Collaborate deeply with cross-functional stakeholders in Product, Tech, Legal, Brand, Analytics, and MGM Resorts to ensure integrated execution of campaigns and initiatives. 
•  Own executive reporting for player lifecycle communications, operations, optimization, & loyalty—surfacing impact, opportunities, and future investment areas. 

Qualifications: 

• 12+ years in CRM, lifecycle marketing, personalization, or loyalty leadership—preferably in gaming, digital entertainment, or hospitality. 
• Proven experience owning CRM strategy and loyalty programs with omnichannel customer touchpoints. 
• Strong command of MarTech platforms (e.g., Optimove, Braze, Adobe, Salesforce, Segment or similar) and data-driven marketing. 
• Deep understanding of customer segmentation, behavioral triggers, and bonus optimization. 
• Sports/Gaming CRM experience preferred.
• Excellent Communication, interpersonal, and organizational skills.
• Can-Do attitude, enthusiasm, energy, and inner motivation to take actions to achieve goals what is required.
• Exceptional leadership skills with experience managing large, globally distributed teams. 
• Strategic mindset with strong analytical, financial, and storytelling capabilities. 
• Bachelor's degree in Marketing, Business, or related field; MBA a plus. 

Role Summary:
Provide strategic analytical support to the Loyalty and Partnership function. Initiate and support projects to address strategic and tactical business questions for the Loyalty department related to performance, program evolution, cost optimization, etc. Design complex performance tracking methods for loyalty programs; and translate insights into actions. Interpret, explain, and present technical findings to business stakeholders in practical non-technical language. Work well independently, as part of a global team supporting several regions.

Your Day to Day: 

• Conducts thorough database mining and analysis to answer business questions.
• Manages functional area stakeholders by aligning with their specific business priorities and delivering on initiative results.
• Develops quantitative metrics and maintains forecasts for key performance indicators (KPIs) to measure Loyalty program performance.
• Creates complex models of member behavior and program costs to optimize loyalty program structures and partnerships.
• Proactively identifies opportunities for improvement and makes recommendations based on program performance and benchmarking.
• Collaborates with the broader analytics team to leverage best practices and enhance the loyalty database. 
• Creates and delivers impactful presentations with points of view for upper management.

What We Need From You: 

• 8+ years of progressive work experience, with emphasis on business or loyalty program analysis, with a strong emphasis on data analysis.
• Proficient in SQL and Tableau, with preferred experience in GCP; familiarity with Alteryx, R, or Python is a plus.
• Strong strategic agility and problem-solving skills, utilizing a hypothesis-led approach for complex analysis.
• Experience in developing dynamic models and dashboards in Tableau and MS Excel, aggregating large data sets for business insights.
• Excellent communication skills, with proficiency in PowerPoint, for translating technical information into actionable insights for senior management. with familiarity in financial concepts preferred.
• Demonstrated critical thinking abilities and curiosity to find the underlying causes/drivers or performance.

Location – Our hybrid work structure is an expectation of three (3) days a week in Atlanta office.  This expectation may be adjusted to evolve with the changing needs of the business.     

The salary range for this role is $58,844 to $128,000.  This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employee. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities include:

• Developing the Acquisition & Base Marketing strategic plan to deliver on 2025 KPIs.

• Leading strategic plan development for priority marketing plan initiatives through strong project management.

• Developing and managing customer retention and churn reduction strategies including targeted offers.

• Developing business cases to support investment in retention and churn reduction initiatives.

• Tracking and reporting on the performance of retention campaigns and initiatives.

• Leading strategic analysis and insight generation to support retention strategies, and interface directly with Marketing leadership.

• Utilizing customer analytics to develop a deeper understanding of the customer’s profile, point-of-contact engagement and activity across online and offline channels. Use findings to tie behavioral data to inform audience pulls to optimize our communication strategies.

• Driving data-based analyses on key business metrics, customer cohorts and segments, and competitors. Analyze base performance by distilling complex data sets into concise and actionable data insights. This work will be used to further refine marketing campaign strategies to drive greater value and combat churn. Ability to package fact-based recommendations clearly and “tell a story” with data to leadership is critical for success in this role.

• Acting as a conduit to cross-functional teams, including Finance, Performance Management, Business Intelligence, Communications, Digital, Device, Cx, and Finance, etc. to align on retention goals and strategies and implement best-in-class marketing plans.

 

 

What we're looking for…

 

You are a creative and innovative thinker, with a strong analytical mind as well. You are not just a big idea person -- you know what makes sense and how to get it done. You have conviction in your ideas but know how to collaborate and when to adjust your approach. You have an innate ability to utilize your experience and business knowledge to develop marketing plans as well as guide the strategy and execution of critical marketing programs.

 

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience gathering, organizing, and analyzing large amounts of information coupled with strong project management skills.

• Experience working collaboratively with a variety of stakeholders.

• Experience and understanding of Home and Mobile products and services.

• Prior marketing and/or finance-related experience, such as market research, financial analysis, pricing, product marketing, or strategic planning.

 

Even better if you have one or more of the following:

• A Master’s degree, preferably an MBA.

• Diverse experience in the wireless and telecommunications industry.

• Ability to think strategically and to "see the big picture".

• Prior CRM, lifecycle management experience.

• Excellent written and verbal communication skills with an ability to simplify complex concepts and "tell the story" effectively to any audience.

Job Description:

Bp are hiring for a Loyalty Manager to contribute to the development and execution of the long-term loyalty strategy for Mobility & Convenience (M&C), ensuring alignment with customer needs and business objectives. We need someone with a keen interest & proven track record of what loyalty tactics build consistent customer value. Someone commercially minded & customer centric, balancing generous rewards to customers with increased transactions that make a meaningful impact to the business bottom line.

The Loyalty Manager will manage the design, implementation, and optimisation of loyalty programmes that enhance customer retention, engagement, and satisfaction. Partnering with local markets as well as tech teams, to standardise loyalty approaches, enhance our architecture to future proof loyalty offerings, and create compelling offers that differentiate the company across various business channels such as B2C and B2B.

Please note this role can be based out of Sunbury UK, Chicago US, or Madrid ES.

What You Will Deliver

• Support with the creation of the M&C loyalty vision and long-term strategy, including loyalty propositions, and digital offers (e.g. BPme). Including loyalty for product, product brand and channel, as well as management of cross-market strategic loyalty partners, and ensuring alignment with customer archetypes and future growth opportunities.
• Responsible for ensuring the M&C Marketing Network of Excellence (NoE) consistently achieves critical metrics by embracing a results focused culture and aligning team efforts toward maximising MROI, improving brand health, increasing volume and profitability, and enhancing CLV.
• Act as a point of contact for the convergence of loyalty programmes across markets and own the process for loyalty proposition development and financial planning annual process, partnering with Technology teams to streamline operations and define a roadmap that is achievable.
• Create and suggest new insights for scalable loyalty offers that can be centrally managed while ensuring flexibility for local market adaptation.
• Assist with the management of loyalty roadmaps, prioritising backlogs for BPme, Earnify, etc. and aligning initiatives across teams to prevent silos.
• Help to develop and manage the reporting strategies, including Customer Lifetime Value (CLV), Single Customer Identifier (SCI), and propensity models, to track and optimise loyalty program performance.
• Stay abreast of new developments and technologies in the Loyalty space and bring these into the organisation as appropriate, partnering with Technology.
• Measure and monitor the value and profitability of loyalty investments, ensuring alignment with bp’s North Star.
• Work with the new and emerging markets with no dedicated loyalty teams, including South Africa, India, and China.
• Provide input into budget planning and manage budgets for specific activities to ensure financial efficiency.
   

What You Will Need To Be Successful 

• Proven experience in loyalty strategy development and programme execution, preferably in a multi-national matrix organisation.
• Great knowledge and experience and understanding of customer loyalty and loyalty schemes, as well as an understanding of technologies that can enable them.
• Ability to help with large-scale, data-driven initiatives that enhance customer engagement and drive measurable business outcomes.
• Strong project management skills, crucial for the successful delivery of the role’s deliverables, combined with a customer-obsessed approach that consistently prioritises the customer while delivering long-term business impact.
• Deep understanding of fuel sales, including lubricants and emerging trends, and some familiarity in EV charging solutions.
• Strong commercial attitude, understanding what margin impact offers will have. An ability to minimise margin loss whilst maximising customer value will be crucial.
• Expertise in digital loyalty platforms, data analytics, and customer modelling techniques (e.g., CLV and SCI), being able to demonstrate what incremental value loyalty can bring.
• Leadership and communication skills, with a track record of influencing collaborators and aligning cross-functional teams.
• A results focused approach with the ability to manage competing priorities in a fast-paced environment.
• Strong business insight and financial understanding, including budget, cost control and return on investment.

About Loyalty Juggernaut
Loyalty Juggernaut is a fast-growing global loyalty agency dedicated to helping the world’s most ambitious brands turn customer relationships into a powerful engine for sustainable growth. Our integrated mix of strategy, technology, and innovation enables clients to unlock the full value of loyalty and deliver measurable business impact.
Our elite “Black Ops” team is a specialized group of consultants who are mobilized to rapidly assess, plan, and solve complex loyalty challenges. Whether designing new programs, optimizing existing ecosystems, or driving technology adoption, this team moves with speed, precision, and a deep sense of mission.
 
Position Summary:
We are looking for a highly capable and versatile Loyalty Strategist to join our Black Ops team. In this role, you will work directly with clients to design, evaluate, and evolve high-performing loyalty programs. You will bring a mix of strategic thinking, technical fluency, and marketing acumen to deliver solutions that maximize return on loyalty investments.
This role requires a strong self-starter with a consulting mindset, exceptional communication skills, and the ability to pivot quickly between discovery, planning, and execution.
 
Key Responsibilities:

• Strategy Development: Design and refine customer loyalty programs that align with client goals and market dynamics

• Program Evaluation: Conduct assessments and audits of existing loyalty programs, identifying gaps, opportunities, and performance improvements

• Client Advisory: Serve as a strategic advisor to clients on loyalty best practices, customer engagement, and program structure

• Technology Enablement: Help clients optimize their loyalty platform investment by aligning features with business outcomes

• Agile Execution: Participate in rapid-response engagements to diagnose challenges, develop actionable plans, and support fast deployment

• Cross-functional Collaboration: Work closely with analytics, product, creative, and technology teams to ensure end-to-end program success

• Thought Leadership: Stay current on loyalty trends, innovations, and competitor strategies to bring fresh thinking to client solutions

 
Qualifications & Skills:

• 5–10 years of experience in loyalty, CRM, customer experience, or related consulting roles

• Deep understanding of loyalty program design, KPIs, and customer engagement strategies

• Experience working with loyalty platforms, customer data platforms (CDPs), or martech ecosystems

• Strong communication and client-facing presentation skills

• Analytical mindset with the ability to turn insights into strategic action

• Self-directed, resourceful, and comfortable operating in fast-moving, ambiguous environments

• Bachelor’s degree in marketing, business, or a related field; MBA or relevant certifications a plus

 
Why Join Loyalty Juggernaut?

• Be part of our elite Black Ops team, driving high-impact transformation projects

• Work with a global roster of forward-thinking clients and category leaders

• Flex your strategic muscles in a fast-paced, challenge-rich environment

• Enjoy a remote-first, collaborative, and high-performance culture

• Competitive salary, bonus potential, and full benefits

 
To Apply: Please send your resume and a brief cover letter outlining your experience and interest in this role to [email protected]. 

About Loyalty Juggernaut
Loyalty Juggernaut is a fast-growing global loyalty agency helping the world’s top brands transform customer relationships into sustainable growth. Our integrated mix of strategy, technology, and innovation powers customer ecosystems that deliver measurable business outcomes. As we continue to scale, we are seeking a Manager (or Director) of Strategic Initiatives to help drive internal alignment, execution, and accountability across high-priority programs led by our executive team. This individual will work closely with multiple C-suite leaders to ensure that strategic projects are planned, resourced, and delivered successfully.
 
Position Summary:
The Manager (or Director) of Strategic Initiatives is responsible for coordinating and executing internal strategic projects across Loyalty Juggernaut. Reporting to the Chief Commercial Officer and supporting initiatives from multiple C-suite executives, this role ensures that key priorities are translated into clear plans and executed with discipline and precision. This role requires strong organizational acumen, strategic thinking, and the ability to work cross- functionally across marketing, product, partnerships, client services, and executive leadership. You will serve as a trusted right hand in turning vision into action.
 
Key Responsibilities:

• Strategic Planning Support: Partner with C-level executives to translate high-level strategic goals into project roadmaps, timelines, and deliverables

• Program Management: Lead the execution of cross-functional initiatives, ensuring milestones are met, dependencies are managed, and outcomes are achieved

• Internal Coordination: Align internal stakeholders and capability leads, keeping them informed, engaged, and accountable to project expectations

• Progress Reporting: Develop consistent reporting cadences, dashboards, and executive updates to track progress, risks, and resource needs

• Problem Solving: Proactively identify execution gaps or roadblocks and collaborate with teams to resolve issues quickly

• Execution Discipline: Introduce tools, templates, and workflows that drive clarity, consistency, and operational excellence across strategic projects

 
Qualifications & Skills:

• 5–10 years of experience in program management, strategic planning, or operations—ideally in a consulting, marketing, loyalty, or tech environment

• Proven track record of managing multiple high-impact initiatives simultaneously

• Exceptional communication and stakeholder management skills, with experience working directly with senior and executive leaders

• Strong organizational skills, with attention to detail and the ability to manage competing

• priorities

• Experience with project management platforms such as Asana, Monday.com, Smartsheet, or equivalent

• Ability to work independently, manage ambiguity, and drive progress in a fast-paced, high-growth environment

• Bachelor’s degree required; MBA or relevant certifications (PMP, etc.) a plus

 
Why Join Loyalty Juggernaut?

• Play a key role in the execution of company-defining strategic initiatives

• Collaborate directly with visionary executives and cross-functional teams

• Help scale a globally recognized agency at the forefront of loyalty innovation

• Enjoy a fully remote, collaborative, and high-performance work culture

• Competitive salary, bonus potential, and full benefits

 
To Apply: Please send your resume and a brief cover letter outlining your experience and interest in this role to [email protected].

Job Summary

The Senior Manager of Customer Relationship Management (CRM) is responsible for helping shape the medium to long term customer strategy, including defining vision and targets for customer loyalty and customer experiences. The role works with cross-functional teams ensuring consistent experiences across all channels.

This role involves demonstrating a strong passion for problem solving, and a deep understanding of how businesses, brands and customers interact, with an advanced understanding of the rapidly evolving role that data and technology play in this relationship. The role is responsible to identify business growth opportunities and develop strategic recommendations to support the growth of client relationships.

Duties and Responsibilities (other duties as assigned)

• Develop customer-focused marketing strategies to drive loyalty and engagement.
• Conduct market research and analyze customer behavior trends.
• Collaborate with cross-functional teams to implement targeted campaigns.
• Optimize marketing efforts using data-driven insights and analytics.
• Ensure alignment with brand guidelines and franchise needs.
• Monitor and report on the performance of marketing initiatives.
• Identify opportunities for innovation and continuous improvement in customer marketing strategies
• Define marketing strategy and create marketing campaigns (customer and loyalty) with focus on lifecycle and direct response
• Develop a customer journey map, leveraging key behavior data points and insights
• Leverage the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
• Develop testing strategies to continuously improve copy, creative and communication channels and cadence


Education, Experience & Certifications
• Bachelor’s degree required.
• 5+ years in a marketing strategy role, preferably within QSR or retail.
• Experience with customer loyalty programs and customer marketing systems and tools.
• Proven track record of developing and executing successful customer marketing strategies.
• Experience managing a team
• Experience managing agency team support
• Experience using Google Analytics and Tableau Experience with Braze (desired) Experience working with CDP (customer data platform)

Functional Skills
• Strategic thinking and analytical skills.
• Proficiency in marketing tools (e.g., Google Analytics, customer marketing platforms).
• Strong communication and collaboration abilities.
• Expertise in customer segmentation and targeting.
• Ability to manage multiple projects simultaneously.
• Understanding of the QSR industry and franchise models
• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
• Process Improvement: Strive to continually improve
• Ability to build and leverage talent
• Ability to communicate and influence leaders at varying levels of the organization
• Audience segmentation and planning, journey mapping and opportunity identification.

Are you a results-driven sales leader with a passion for building strong business relationships and driving growth? Do you enjoy and thrive in enterprise sales and loyalty solutions? Join Comarch as a Business Development Director, Loyalty, where you’ll play a key role in shaping the future of loyalty marketing in North America. This is your opportunity to take your career to the next level and make an impact, drive innovation, and collaborate with a team that values bold ideas and teamwork.

Candidate profile

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 7+ years of experience in tech/B2B sales, including enterprise companies.
• Deep expertise in loyalty industry trends, solutions, and best practices (highly desired).
• Strong market knowledge of North America, including competitive landscape and customer insights.
• Proven ability to align sales and marketing strategies for maximum impact.
• Experience with CRM platforms, sales automation tools, and digital marketing best practices.

Your responsibilities

Business Development & Sales Management

• Own the full sales cycle for Comarch’s Loyalty product(s), from prospecting to closing deals.
• Manage inbound and outbound lead generation, leveraging CRM tools for efficiency.
• Identify target segments, lead generation and optimize engagement strategies to drive conversions.
• Understand client needs and collaborate with pre-sales team to develop tailored solutions to best meet clients’ requirements.
• Autonomously pivot between managing inbound leads and generating and nurturing outbound business leads.
• Align business development efforts with internal teams (marketing, product, legal, customer service) to ensure a seamless sales process.
• Prepare and negotiate contracts that balance customer needs with company objectives.

Sales Optimization & Growth

• Conduct in-depth discovery to understand client pain points, goals, and constraints.
• Deliver tailored presentations and demos that highlight Comarch’s competitive edge.
• Partner with marketing to refine messaging, targeting, and lead generation strategies.
• Represent Comarch at industry events to expand the network and stay ahead of trends.
• Act as an account manager when needed to drive long-term client success.

Job Summary

 

The Senior Manager of Loyalty is responsible for developing and executing the overall loyalty program (Papa Rewards) strategy across Papa Johns’ US store and franchise network. This role requires an excellent understanding of customer loyalty principles, program design, and implementation, as well as the ability to align loyalty initiatives with business objectives and drive measurably improved outcomes in membership growth and average frequency of purchase.

 

Duties and Responsibilities

• Develop and execute the loyalty program strategy aligned with business goals and customer needs.
• Design and implement innovative loyalty program features and benefits to drive growth in Papa Rewards membership and average frequency
• Oversee the day-to-day operations of the loyalty program across all channels, including enrollment, onboarding, points and dough accrual and redemption, retention activities and customer support.
• Collaborate with marketing, operations, and technology teams to ensure seamless integration of the loyalty program with other systems and channels where necessary
• Analyze loyalty program performance metrics to identify areas for optimization and improvement and communicate regularly with colleagues and senior leadership.
•  Monitor industry trends and best practices in loyalty marketing and implement innovative strategies to improve the loyalty program experience
• Manage the loyalty program budget and ensure efficient allocation of resources across different program initiatives
• Develop and maintain loyalty program policies and procedures to ensure compliance with legal regulations and ethical standards

Your day to day 

• Support reporting and analytics needs of paid media teams across various tactics, including but not limited to paid search, metasearch, affiliate marketing, programmatic display, CTV, paid social, and more traditional media such as television
• Perform hands-on analyses on large volumes of media and campaign level data
• Maintain relationships and develop a strong working knowledge of all the business functional areas’ objectives in order to ensure accurate translation of client requirements into technical specifications and reporting
• Interpret data and analyze results to generate insights
• Develop reports and presentations for partners & stakeholders both inside & outside the department to report findings, interpret the data analysis, and make recommendations based on results
• Support development of MMM (media mix modeling) program by assisting in requirements development, data gathering, interpreting results, etc.
• Conduct and analyze controlled media tests to better understand ROI of various marketing tactics
• Apply analytical techniques to one or more disciplines. May perform statistical analyses. Create accurate charts, tables and graphs in the correct format and within established time frames as required. 
• Select and use appropriate software to effectively analyze data.  Compile and analyze information.  Effectively communicate findings and recommendations to appropriate staff.
• Consult with relevant business functional areas to establish analytical support objectives.
• Develop data extracts using SQL and ensure requirements are developed in accordance with specified business and technical requirements.
• Use campaign management, data mining software, forecasting models and statistical/computational models to achieve analytical objectives such as maximizing response and the guest experience while minimizing cost.
• Make recommendations for enhancements to relevant databases from an information needs perspective including internal and external data sources. 

What we need from you 
 

• Marketing Measurement & Attribution: Strong expertise in MMM, incrementality testing, and multi-touch attribution using GA4, Adobe Analytics, or custom models.
• Media Platform Analytics: Deep familiarity with digital media such as Google Ads, Meta, TikTok, DV360, and The Trade Desk data, including performance tracking and optimization.
• SQL & Data Analysis: Advanced SQL skills for large-scale data extraction and transformation across media and customer datasets.
• Modeling & Forecasting: Hands-on experience with regression, time series, and ROI modeling in Python or R or any other statistical tools to evaluate media effectiveness.
• Data Visualization & Reporting: Proficient in building dashboards and visual stories using Tableau, Power BI, or Looker to inform executive and media team decisions.
• Experimentation: Skilled in designing and analyzing A/B tests, lift studies, and geo-experiments to validate campaign impact.
• Tracking & Tagging: Working knowledge of UTM strategy, pixel implementation, and tag management tools like GTM.
• Communication: Demonstrates clear, concise, and succinct communication skills, including adapting both technical verbal and written communication to the needs and level of the user.
• Industry Knowledge (a plus not mandatory): Demonstrated knowledge of hotel operations and the hotel industry and demonstrated ability to access relevant information and understand the competitive market.

Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. 

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

 

THE JOB:
MGM Resorts International is seeking a Senior Manager to lead our Gift Card Program, part of our Loyalty Marketing team focused on financial partnerships. This high-impact role blends marketing, analytics, operations, and vendor management, offering the opportunity to build a best-in-class program that drives revenue and brand loyalty across our iconic destinations.

THE DAY-TO-DAY:

• Own and manage the full gift card lifecycle—including operations, compliance, and marketing strategy.

• Develop and execute multi-channel campaigns in partnership with Brand Marketing, PR, Paid Media, and Property Marketing teams.

• Lead promotions and drive sales growth across online, in-store, 3rd-party retail, and B2B distribution channels.

• Act as the primary point of contact for internal stakeholders and external partners, including our third-party gift card processor.

• Pull, analyze, and interpret performance data by channel to evaluate campaigns and identify opportunities for optimization.

• Host monthly business reviews to share insights with senior leadership, including performance metrics such as activations, redemptions, and incremental spend.

• Manage the program’s annual operating budget and track KPIs.

• Occasionally travel to MGM Resorts properties to support onsite marketing efforts and train teams on the gift card program.

 

THE IDEAL CANDIDATE:

• 5+ Years of Prior Relevant Experience

• Strong data and reporting skills—must be comfortable pulling reports and working in Excel to uncover insights.

• Experience leading cross-functional projects with teams like IT, Legal, Compliance, Finance, and Operations.

• A self-starter who thrives in a fast-paced, high-volume environment.

• Comfortable working remotely, but must be based in the Las Vegas area and able to visit properties 1–2 times per month.

• Experience in the gift card or financial partnerships space is a plus.

 

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health. 

• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond! 

• Savor delicious meals for free in our employee dining room. 

• Park with ease—whether you're on or off shift, it's free! 

• From healthcare to financial support and generous time-off options, we’ve got you covered. 

• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

At Bond we design, build, and manage innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. Our Customer Experience (CX) Practice is a key part of our strategy that can take us in some pretty amazing directions, and as the Principal, Solutions & Growth, you’ll have your hands on the wheel as we drive the future of customer and employee-centric outcomes for new clients with our customer and employee experience design, research, training and enablement offerings as lead solutions.
 

The Principal, Solutions & Growth is responsible for managing and growing our business leveraging relevant experience and thought leadership to nurture and convert prospects into new clients. This key role will be responsible for growing relationships with new clients by identifying and securing business opportunities to support new revenue growth for the organization with CX-led solution opportunities. In addition, the role will oversee newly acquired clients (high potential assigned accounts within the past fiscal year), ensuring delivery excellence and broadening our relationships and services with these new accounts through and beyond CX with a results-oriented mindset and unwavering focus on client needs.  
 

Take a moment to ask yourself these key questions: Do you love solving business challenges, especially those that haven’t even been identified yet? Do you believe that every experience is loyalty in the making or breaking? Are you passionate about the future of customer and employee-centric experiences driving their growth? Does this sound like you? Yes? Good. This could be a great opportunity for you. And us!
 

What you’ll do:

• Lead client opportunity development – As a reliable and trusted senior client partner, you leverage your expertise in marketing and customer relationship growth to qualify sales leads and nurture prospect relationships, serving as a dedicated advocate within the framework of Bond. You will create connections with new clients by engaging in collaborative approaches to problem solving and identify ways in which Bond’s CX services can help solve these challenges and meet their objectives. You will manage the sales pipeline for these opportunities with new and recently acquired clients, forecasting revenues and timing, while providing regular activity reports to management. You will pivot from marketing and introduce your prospects to other lead-solution partners based on client needs – all in the interest of growing the client relationship with Bond while solving their challenges with relevant solutions.
• Solution Development- You will be accountable for bringing together the right smart minds and safe hands from around the Bond organization to pitch, win and deliver great solutions that meets your client’s needs and designs a path to growth for diversified services. When that solution is CX, you will lead from end to end.  You will drive the development of solutions, pricing and go-to market strategies, business development and sales enablement solutions, and crafting pursuits in cooperation with our practice teams that outline overall objectives, solutions, activities, deliverables, efforts, and timelines with a right to win. As a seasoned customer experience and sales leader, you will contribute to CX market positioning and visibility leading to growth, lead the end-to-end sales strategy and process including coaching your extended team to successful outcomes that advance CX. When the new client need differs from CX, you will facilitate a smooth introduction and pursuit by a partner solution at Bond.
• Managing your clients– This role is a hybrid mix of business development strategy and execution, including the successful conversion and onboarding with oversight of new clients that you bring into the business. You will lead internal Bond delivery team engagement by establishing connections with every member of the global project team across various business practices around your clients’ needs led by CX as the solution practice. You will drive open lines of communication within a matrixed environment, while establishing and maintaining a strong partnership with the client by providing thought leadership during delivery and ensuring successful execution of deliverables to help lead to the next growth opportunity in your plan.
• Account Growth Planning and Execution – You will have overall client leadership responsibility for growing new clients and transitioning them to other solution leads in a diversified account development model, connecting the dots across needs being solved and leveraging solution based selling skills to ensure that one successful project leads to a next as part of a deliberate plan you lead. Strategic planning for growth in your senior role within Bond, and activating Bond’s wide and deep breadth of capabilities, innovation and partnerships within client accounts, is a key part of building our long-term partnership with your clients. You will be expected to manage quarterly targets and annual growth plan to grow the clients that you acquire and manage in year 1.

What you’ll have:

• Bachelor’s Degree or equivalent combination of education and experience at senior levels leading CX agency or consultancy services and delivering cutting edge programs spanning research, CX design, employee experience training, enablement and coaching.
• 10+ years of experience in a customer-facing role responsible for revenue achievements in sales, business development, customer success and/or account growth in high performing CX services organizations.
• Hands-on knowledge of agency new business strategy: winning on a unique point of difference with leading capabilities in the CX/EX services from insight through execution across the GTM.
• Proven track record of achieving revenue, growth targets, and generating new business with Fortune 1000 brands.
• Outstanding communication, interpersonal and collaboration skills to both internal and external stakeholders.
• Stellar ability to influence others in a complex, matrix environment and gaining buy-in at multiple levels across the organization.
• Highly motivated and able to work against aggressive schedules with exceptional ability to prioritize, manage, and deliver on multiple projects simultaneously.
• Strategic mindset for planning growth and introducing Bond’s diverse breadth of services.
• Strong experience managing the financial aspects of a book of business including forecasting revenue, costs, profit margins, reporting your financials to company executives, etc.

Job Description

This is a unique opportunity for a dynamic and driven candidate with an interest in retail marketing to join a fast-paced, industry-leading marketing organization in the automotive aftermarket industry. The Loyalty Marketing Manager position is on the AutoZone Loyalty and Direct Marketing team and will oversee AutoZone Rewards program with a primary goal to drive customer loyalty and increase lifetime value. This candidate will develop and implement loyalty program strategy and planning, marketing, analytics and operations to over 6,000 U.S. stores and AutoZone.com. 
 

KEY RESPONSIBILITIES

• Develop and implement strategies and processes to deliver results for overall loyalty business objectives: customer acquisition and retention, program cost management, increased sales, and customer engagement.

• Lead efforts across Marketing, Creative, Operations, E-Commerce, Merchandising, IT, and partner with external vendors to support the loyalty program and achieve its goals.

• Refine loyalty program design with various construct tests, external research, internal requirements, and market-specific needs.

• Enhance consumer experience (online & in-store) including enrollment experience, reward and redemption rules, added benefits, etc.

• Drive loyalty program enrollment and engagement via multichannel marketing.

• Build multichannel loyalty communications strategy in partnership with Marketing, Creative, Operations, E-Commerce, Merchandising, IT, and third-party vendors to drive program engagement.

• Work with analyst teams to manage and understand the success of the program.

• Assess loyalty program success vs goals, track loyalty program KPIs, and identify opportunities for deeper analyses.

• Manage loyalty communication and operations with internal partners and external vendors.

• Manage program performance and customer activity reporting, including customer segmentation, program level impact (return on investment and profitability), customer demographics, and benefits usage, recommending relevant adjustments to the program.

The Senior Manager, CRM will drive the strategy and execution to drive customer growth, relevant engagement with new and existing customers, and create an impactful retention program. The role will be responsible for understanding the customer journey, and developing and refining customer segmentation models, contact strategies and process improvements. This position requires 2-3 days in the corporate office.

We believe Running Changes Everything. If you believe that too, we want to talk. With nearly 250 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to tackle a problem, reach a goal, get encouraged and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Responsibilities

• Own and lead the CRM and loyalty strategy, driving customer acquisition, retention, and lifetime value while aligning programs with overall business objectives.
• Use data-driven insights to personalize communications, optimize segmentation, and continuously improve campaign performance across email, SMS, and loyalty channels.
• Oversee all CRM operations and marketing automation, ensuring seamless campaign deployment, dynamic content integration, and API-based triggers for personalized journeys.
• Act as the CRM platform technical lead, managing development projects, system enhancements, and troubleshooting in partnership with tech vendors and agency teams.
• Collaborate cross-functionally with Brand, Retail, Merchandising, and Analytics teams to create cohesive, high-impact customer experiences and drive business growth.
• Lead and develop a high-performing CRM team, fostering innovation, maintaining data integrity and compliance, and staying ahead of market trends and emerging technologies.

Qualifications

• Bachelor's degree or equivalent work experience
• 8-10 years of demonstrated successful experience in email marketing, paid digital advertising, customer rewards and loyalty programs
• CRM expert with a deep understanding of customer lifecycle management and retention
• Deep understanding of CRM technology, systems and marketing automation tools
• Coding experience (preferably JSON, XSL and SQL)
• Experience overseeing platform integration projects from start to finish a plus
• Experience with Shopify, Marigold and RICS a plus
• Demonstrated leadership in implementing and managing high-value projects within growth marketing and retention to achieve business goals
• Experienced analyzing customer data sets and creating action plans based on results