1. CX (Customer Experience)
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Loyalty 360 invited Loyalty Expo speakers, Adam Russell, Group Vice President - Consumer & Small Business Credit Card, SunTrust Bank and Chuck Christianson, Group Vice President - Sales & Strategy, Affinion Loyalty Group to share their perspectives on customer experience and the challenges and opportunities ahead for marketers.

 

What will be the biggest challenge for marketing in the next 3–5 years?

Russell....

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