Is anyone else as anxious as I am to get 2014 rolling?
Here at Loyalty Management we’re excited to see what path the industry follows because we’ve been watching it very closely over the past five years (Yes, Happy 5th Birthday to Loyalty Management!). During that time, we have seen more organizations take significant steps toward customer-centricity. We started Loyalty360 and Loyalty Management because we noticed how many organizations had pulled away from their customers....