Supplier-Contributed Blogs

Get to Know Your Customers In 2017

Jean-Yves Sabot | January 23 2017

It’s no secret getting to know your customers is essential for marketing success and data is a key element to achieving this. Marketers have long leveraged data to gain insight into the.

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Avoid the January Refresh: 4 Options for Tier Qualification in Loyalty Programs

Alison Rohrs , PK | January 19 2017

On January 13, Delta emailed me my 2016 year-end SkyMiles statement. I had just started using the SkyMiles program a few months before, and had earned about two-thirds of the miles and spend needed.

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The Value Pyramid & Creating Loyalty

Denis Pombriant , Marigold Engage + by Marigold | January 18 2017

There are several truths of customer loyalty that continue to prove out, though many businesses have been slow to adapt to their reality.First, and this is no surprise to anyone, loyal customers.

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What Does a Chief Customer Officer Need to Be Successful?

Lisa Harmer , InMoment | January 17 2017

The role of Chief Customer Officer or Chief Experience Officer is still relatively new, and enterprise businesses are struggling to understand the role itself, and the roadmap to success.According to.

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How Best-In-Class CX Leaders Get There: The Customer Experience Value Chain

The Mcorp Team , McorpCX | January 17 2017

For the last several years, improving customer experience has been rightfully viewed as one of the most important things any organization can do to drive value. In fact, the phrase is used with the.

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How to Build an Empire with Personalized Video Content Marketing

Alexandra Gehringer , Idomoo Ltd. | January 17 2017

The sales and marketing goals of a successful brand focus on three things: generating viable leads, engaging existing customers in a positive brand experience and looking forward to long term.

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Year in Review: What 2016 Taught Us Not to Do with Loyalty Programs in 2017

The DataCandy Team , DataCandy | January 17 2017

Loyalty programs were on everyone’s minds in 2016 – for better or for worse. From Chipotle to Air Miles’ mistakes in customer loyalty management, one must learn from this and.

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How to Battle Non-Response In Market Research

The Virtual Incentive Team , Virtual Incentives | January 12 2017

A couple of months ago, an opinion article in the Los Angeles Times spurred a discussion about the use of incentives and rewards in the market research space. As a result, both the AAPOR and the.

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The Future of Identity Is Persistence and Portability

Nick McCarthy , Signal | January 12 2017

Identity resolution is not a one-and-done. Rather, it is best viewed as an ongoing process.To optimize this process, marketers must think holistically about all of their customer data collection and.

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3 Things Your Hotel's Rewards Program Isn't Doing (But Should Be)

Lindsay Bloom | January 12 2017

WalletHub recently published a comparison of the 12 largest U.S. hotel chains’ rewards programs to help consumers navigate the confusing realm of points and status tiers. The results of.

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What Millennials Want from QSR Loyalty Programs

Kim Finnerty | January 10 2017

Engaging customers is hard. There are more than 30 billion mobile moments happening every day in the U.S. according to research from Forrester Research, Inc. And marketers must be ready to meet.

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The One Marketing Automation Hack That Deserves Your Attention

Alexandra Gehringer , Idomoo Ltd. | January 04 2017

What are we talking about when we talk about marketing automation? On a basic level, it refers to software platforms designed to automate marketing tasks like email, social media and website actions..

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