20 Books on Resilience and Reinvention

  • May 20 2020
  • Resource: Research And Reports
  • The Qualtrics Team

As your organization adapts to the ‘new normal, ’ page through these books to inspire you with ideas on how to bounce back stronger. Click the green button to download the full report.Read More

The Total Economic Impact™ Of Qualtrics CustomerXM

  • April 22 2020
  • Resource: Research And Reports
  • The Qualtrics Team

The Qualtrics XM™ (experience management) Platform provides a solution for capturing, monitoring, analyzing, and acting on feedback to improve customer, employee, brand, and product experiences. Qualtrics CustomerXM, built on Qualtrics XM...Read More

The Digital Experience Playbook

  • April 22 2020
  • Resource: Research And Reports
  • The Qualtrics Team

IT'S TIME DIGITAL CX BECAME A TOP BUSINESS PRIORITY In recent months, global pandemic and economic stress have forced every business to undergo a rapid and forced organizational transformation. Digital commerce, content, account management...Read More

10 Books Every CX Leader Should Read in 2020

  • January 23 2020
  • Resource: Research And Reports
  • The Qualtrics Team

Check out the best books on customer experience, chosen by our very own experts. From updated classics to new research and insights into what makes customers tick, we’ve got you covered. [NOTE: This is NOT a whitepaper. Its a light...Read More

The State of Customer Experience Management: 2019 Insight Report

  • September 18 2019
  • Resource: Research And Reports
  • The Qualtrics Team

To understand the current state of customer experience (CX) management, the Qualtrics XM Institute surveyed 212 large companies with at least $500 million in annual revenues. Respondents not only answered questions about their organizations...Read More

ad
ad

THE LOYALTY PULSE SURVEY

VIEW ALL
Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?