CDP and Loyalty Systems: Better Together

  • August 01 2023
  • Resource: Research And Reports
  • The Tata Consultancy Services Team

Loyalty programs are a mainstay of modern customer relationships. Consumers like them as a way to get discounts, special offers, and recognition. Companies like them as a way to build trust and long-term relationships. Beyond the obvious benefit...Read More

2023 Customer Loyalty Trends and Perspectives: Loyalty360 Research & Reports 

  • February 17 2023
  • Resource: Research And Reports
  • The Loyalty360 Team

Customer loyalty should be a crucial aspect of any company’s business strategy. In the ever-evolving landscape of technology and customer expectations, it’s more complex than ever for brands, agencies, and supplier partners to...Read More

Beyond Transactions: Improving Customer Engagement with Emotional Loyalty

  • January 27 2023
  • Resource: Research And Reports
  • The Tata Consultancy services Team

Transactional loyalty programs — points, discounts, and coupons — are losing engagement as customers continually change. In the current market, these programs are only successful when they offer the best deal.  From studying...Read More

How Vertical CDPs Accelerate Success

  • October 04 2022
  • Resource: Research And Reports
  • The Tata Consultancy Services Team

Modern marketing relies on customer data, both to understand customer behaviors and to deliver quality, personalized customer experiences. Today, marketers list Customer Data Platforms as the one system they cannot do without.   But...Read More