Optimizing Value from Market Research (Part Two)

  • December 03 2014
  • Resource: Research And Reports
  • Scott Laing, Natasha Kennedy, and Brian Cruikshank

In Part One of our roundtable discussion about best practices in extracting maximum impact from business intelligence, we looked at the reasons companies struggle with getting the most value from their market research efforts. In Part Two, we...Read More

Just How Happy Are Your Employees? Leveraging Research to Measure Employee Engagement and its Relationship to the Customer Experience

  • December 01 2014
  • Resource: Research And Reports
  • Kate Pritchard, Director of Employee Research for U.K. and Europe

Businesses around the world agree that engaged workforces are good for their bottom lines. But just how good? Through our research at ORC International, we have demonstrated that an engaged workforce provides a better customer experience, which...Read More

Optimizing Value from Market Research (Part One)

  • November 17 2014
  • Resource: Research And Reports
  • Scott Laing, Natasha Kennedy, Brian Cruikshank, ORC International

Most companies fail to realize the best value from their market research efforts. That’s usually due to a lack of coordination among those doing the research and those who could make best use of it. Companies may have valuable data on...Read More

Five Strategies that Align Employees, Customers, and the Organization

  • November 04 2014
  • Resource: Research And Reports
  • ORC international

Businesses across the globe feel a great shift: The competitive  landscape is changing, opening the door to more organizations  gunning for growth. From our increased reliance on technology to a greater number of businesses offering...Read More

Measuring Employee Engagement – Intuitive Model, Robust Science

  • July 23 2015
  • Resource: Research And Reports
  • ORC International

Commercial success can be difficult to achieve, maintain and grow, especially as the world becomes a smaller more interconnected global market and businesses become more complex. Developed economies face more competition from emerging ones with...Read More

Innovation Inspiration From the World Without Web (wWw)

  • July 09 2015
  • Resource: Research And Reports
  • ORC International

Digital disruption has become the driving force behind innovation, enabling the creation, delivery and support of products and services in a cheaper, quicker and more convenient manner, radically changing both business and society. Although...Read More

Business Intelligence Gets Smarter: Enabling Better Decisions via the Internet of Things

  • May 29 2015
  • Resource: Research And Reports
  • Chris Robson Senior Vice President, Research Science, ORC International

We live in a world where everyday items—smartphones, automobiles, security systems, wearable devices, etc.—invisibly and seamlessly communicate with each other, sensing and controlling their environment as they stay connected to all of...Read More

Winners in a Down Market A Case for Innovation

  • May 14 2015
  • Resource: Research And Reports
  • Anand Ramachandran and Howard Dee, ORC International

When company executives hear words such as “Economy declining” or “Market slow down”, there is the inevitable move to tighten belts and weather the upcoming storms. Discretionary spend is reduced or altogether removed,...Read More

Five Steps to Hiring Employees for Customer Centricity and Cultural Fit

  • February 19 2015
  • Resource: Research And Reports
  • Matt Roddan, ORC International

How does an organization find and hire the right people to help build the company? In our recent study of over 800 HR professionals globally, 37 percent of organizations we surveyed plan to increase staff over the next 12 months, but 81 percent...Read More

Diagnosing the Disconnect

  • February 05 2015
  • Resource: Research And Reports
  • Scott Laing and Natasha Kennedy, ORC International

As the adage states, “There are always two sides to every story, and somewhere in the middle lies the truth.” In business, among the places truth can be found are in numbers, research, and analytics. Numbers don’t lie, but even...Read More

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?