CONTENT GALLERY

At the beginning of this century, the California electricity crisis left consumers with a lasting negative impression of utility companies. Trust was at an all-time low. In subsequent years, utility providers suffered an additional blow as...Read More

Verint’s new partnership with Tango Networks is sure to have an impact on employee engagement and, in turn, customer engagement and customer loyalty. Verint officials believe that this partnership can help address the gap in managing the...Read More

Customer loyalty is on the decline–a 7 percent drop since last year with higher attrition among digital customers, according to a new global study by Verint. Research conducted by Verint shows that digital customer engagement...Read More

Verint recently announced enhancements to its Social Engagement solution, which support an integrated multi-departmental approach for managing and enriching customers’ social interactions. While many organizations have embraced social media...Read More

Officials at Verint Systems Inc. want companies to be able to measure digital customer experiences. As a result, Verint extended itsCustomer Engagement Optimization portfolio through the acquisition of OpinionLab, a provider of continuous...Read More

Customer experience is viewed as the great differentiator among loyalty marketers. Consequently, Verint Systems Inc. and research and advisory firm Forrester recently partnered to provide a holistic approach to customer experience measurement and...Read More

Customer panels can truly enhance value and extend brand loyalty, according to Brian Koma, VP & CX Practice Leader, Verint Systems; and Sean Mahoney, CCXP, Director, Solutions Consulting, Verint Systems. Loyalty360 hosted a webinar on...Read More

Delivering value is a key indicator of a brand’s customer loyalty. Internal metrics aside, it’s the level at which a brand delivers value to its customers that dictates their loyalty. Loyalty360 will host a webinar on Thursday, Oct. 6...Read More

Most loyalty marketers have more data than they know what do with, but officials from Verint offered five keys to successfully transform CX data into actionable insights during a Loyalty360 webinar on Tuesday. Titled, “5 Keys to...Read More

Some marketers complain about having too much customer experience data, but don’t know what to do with it to make it actionable. On June 14, 2016, at 1 p.m. EDT, Verint will present a webinar titled, “5 Keys to Successfully Transform...Read More