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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Sonic’s key executive decisions recently drove home the fact that an enhanced customer experience is its utmost priority.
During the company’s recent third-quarter earnings call, Sonic CEO Cliff Hudson noted the following key...Read More
As the grocery segment heats up against the backdrop of a price war competition, online behemoth Amazon dropped a bomb on the industry just four days ago: It acquired Whole Foods in an all-cash transaction valued at approximately $13.7...Read More
Five days ago, Kroger−the largest U.S. supermarket chain by revenue and the second-largest retailer (behind Walmart)−saw its stock tumble to its largest one-day loss since 1999 after its same-store sales dropped for the second...Read More
Effective Jan. 1, 2018, American Express will be the exclusive issuer of Hilton Honors credit cards in the United States−something that is viewed as a major win for American Express and a possible customer loyalty enhancer for Hilton.
If every brand customer experience is accessible via mobile, then you’re headed down the right path.
Mobile has become such a huge component of today’s loyalty industry, yet, some brands excel at mobile customer experiences while...Read More
Digital transformation among loyalty marketers has been an ongoing process and one that sparks considerable and sustainable customer loyalty.
What’s more, digital transformation has been a “game-changer” among loyalty marketers,...Read More
In its quest to set a new strategic direction that will deliver improved performance, magnified customer loyalty, and great brand advocacy, Whole Foods is ready to cater to its best customers.
Whole Foods CEO John P. Mackey said this week that...Read More
Back in October, Stellar Loyalty CEO Kevin Nix offered his views regarding McDonald’s future customer-centric trajectory as the iconic brand has undergone a transformation in recent years to ensure larger growth and enhanced customer loyalty...Read More
Two years ago, Gartner published a study that contained the following statistic: 89% of companies plan to compete primarily on the basis of customer experience by 2016.
Since we have embarked on 2017, Loyalty360 solicited the expert opinions of...Read More
Starbucks CEO Howard Schultz may be stepping down next year from his current role for the iconic global company, but it seems apparent that the incredible amount of customer loyalty, fueled by growing with digital technology and mobile engagement,...Read More