Officials at Restoration Hardware maintain a long-range strategic plan focused on customer engagement and customer loyalty.
During its Sept. 8 second-quarter fiscal results conference call, Restoration Hardware CEO Gary Friedman noted some key statistics:
Net revenue increased 7% on top of a 17% increase last year
Comparable brand revenue declined 3%, compared to a 16% increase last year
Net income of $6.9 million, compared to $29.9 million last year
Friedman explained that the company is “making several strategic....