UK-based Yell Group, which began life as the online version of Yellow Pages and now offers a variety of digital services, has appointed former Sitel exec Tim Schuh in the new role of Chief Customer Experience Officer.
Yell provides ‘local eMarketplace’ services for consumers and SMEs in the UK, US, Spain, Chile, Peru and Argentina, building from its base in digital and print directories to address wider needs such as growth, transactions and online efficiency. In the year ended 31 March 2011 the Group boasted 1.3 million SME....