Wyndham Hotels & Resorts owners who want to enhance their guests’ stay while boosting revenue and making their hotels run more efficiently can now use Wyndham Connect℠, a guest engagement platform by Canary Technologies. The program, first announced at the 2023 Global Conference, has officially launched in North America and is available free to franchise owners.
Wyndham Connect leverages advanced, mobile-centric tools and AI-driven language models to create personalized guest experiences and streamline hotel operations. Almost 2,000 North American hotels have adopted the platform, tailored to meet modern travelers’ evolving needs.
“We always put our franchisees first, and investing in innovative technology like AI sets them apart from the competition. With access to powerful solutions like Wyndham Connect, our franchisees can manage their businesses more efficiently and curate guest experiences to help make stays more meaningful than ever. The result? Happier guests, higher chances for repeat business, and money in franchisees’ pockets,” said Scott Strickland, Chief Commercial Officer, Wyndham Hotels & Resorts.
Wyndham hotel brands with high Overall Social Review (OSR) scores of 4.0 or more have seen twice the Rev PAR growth compared to hotels with lower scores. Wyndham Connect aims to replicate this success through Wynham Connect.
Key features of Wyndham Connect include:
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AI-Driven Messaging: Enables staff to respond to guest inquiries quickly via text, enhancing communication before, during, and after stays.
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Smart Mobile Check-In and Check-Out: Expedites the check-in process, verifying guest information in advance and reducing hotel chargebacks. Also provides a more expedient, contactless check-out experience.
The introduction of Wyndham Connect is part of Wyndham’s broader technological strategy, with nearly $325M invested in sales, marketing, and digital innovations over the past six years. Wyndham’s approach to enhancing productivity and efficiency for owners, guests, and team members also includes tech-forward call centers, prioritizing effective guest services, and streamlined solutions and operations for hotel owners.
Learn more about Canary AI here.
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