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Higher Colleges of Technology Embeds Vovici In All Aspects of Its Operations to Elevate Performance
DULLES, Va.—Vovici, the leading provider of survey management and enterprise feedback solutions, today announced that the Higher Colleges of Technology, the largest higher education institution in the United Arab Emirates, has woven Vovici into all aspects of its operation in order to keep abreast of the needs of more than 19,000 students at 16 campuses.
Leveraging the power of Vovici, HCT executes hundreds of surveys each year including entrance and exit surveys, faculty satisfaction surveys, performance reviews, surveys of the employers of HCT graduates and more. Every question drives a decision and many determine Key Performance Indicators (KPIs) for various departments. “HCT places a high value on data-driven decisions,” says Kannan Unnithan, Coordinator - Quality Systems Development “Vovici helps us prioritize our resources as we strive for constant improvement and alignment with our mission to fully prepare students for a globalized workplace.”
The Vovici platform is so integral to HCT, the institute has embedded it into all its in-house developed applications. When a student or faculty member is using one of these applications, he or she can simply click a button on any screen and provide feedback. The input comes into HCT’s Institutional Effectiveness division where it is collected and evaluated. This 24/7 direct line to the user community enables HCT to address issues in near real time. “When there’s an issue with an application, we hear about it immediately from a large user base and can address the problem right away,” Unnithan points out. For instance, his department recently received a series of comments from one campus about the screen color in an application. IT personnel promptly modified the color and the complaints ceased. “It is important for our students to realize they have a voice and are being heard—these are key elements in our high student retention and satisfaction ratings,” explained Khalid Tariq, Head of Enterprise Systems.
Prior to launching Vovici, HCT was using different surveys run on multiple homegrown survey tools at each of its 16 campuses. Lacking uniformity, there was no way to benchmark across colleges. Moreover, a full-time analyst was required to interpret the reams of disparate data. After an extensive evaluation effort, HCT selected the Vovici solution for its flexibility, scalability and robust analytical capabilities. Now, surveys are a snap to create, distribute, analyze and compare across campuses.
“Vovici is proud to partner with such a forward-thinking, innovative institution as the Higher Colleges of Technology,” says Dave Capuano, vice president of marketing for Vovici. “HCT understands the importance of real time communication, feedback and responsiveness in today’s higher education environment. We are delighted to be the technology driving these crucial capabilities at a school that’s truly making its mark in education.”
Vovici is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions. More than a thousand organizations worldwide, including more than half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.
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