During a riveting interview with Loyalty360, Mike Lemberger, Vice President, Offers and Loyalty Solutions, Visa talked about several facets of the company’s business focusing on customer loyalty, customer experience, and customer engagement. What is Visa’s approach toward customer loyalty, customer engagement, and customer experience and how has that approach changed in recent years with rapidly changing technology and the Era of the Empowered Customer? What many don’t realize is that Visa does a lot more than process....

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