ALEXANDRIA, Va.—VIPdesk announced today that it is expanding its award-winning concierge service delivery into the United Kingdom, becoming the country’s first provider of concierge solutions to leverage a virtual service delivery model. VIPdesk concierges will work from their home-offices located throughout the U.K., fulfilling concierge requests from customers of many of the world’s most prestigious companies via phone, email, or mobile channels.
VIPdesk is leveraging its 20+ years of concierge experience and leadership in home-based service delivery to bring this unparalleled concierge service delivery model to the U.K. Founded in 1997, the company provides concierge and loyalty solutions via a team of 1,000+ professionals working from their home-offices located throughout North America.
Utilizing a unique service delivery model allows VIPdesk to be highly selective when recruiting from a talent pool unlimited by geographic reach, ultimately hiring the ideal professional with extensive hospitality expertise to represent their clients. The synergy between VIPdesk’s clients and the people hired to represent them with their most valued customers results in an engaging experience with their brand, higher customer satisfaction, and ultimately increased customer loyalty.
Following the company’s merger with International SOS in 2010, VIPdesk has been rapidly increasing the scope and scale of its international capabilities. The combined entities of VIPdesk and International SOS encompass the first truly integrated global concierge delivery platform, consisting of over 1,200 professionals and 15 global service delivery centers.
“Our expanded presence in the United Kingdom is a critical component of our international expansion plan,” said Sally Hurley, President of VIPdesk. “Our clients, located throughout the world, are continuing to benefit from the combination of International SOS’ global footprint in over 70 countries with VIPdesk’s service delivery fulfillment expertise and cutting-edge technological innovation.”
VIPdesk has already begun staffing its United Kingdom-based concierge team, and is currently recruiting leadership positions to drive the company’s local expansion. For more information on VIPdesk’s expansion into the United Kingdom, contact VIPdesk at 703-837-3518 or firstname.lastname@example.org.
For over a decade, the world’s most prominent companies have relied on VIPdesk to provide highly personalized concierge and customer loyalty solutions to engage and service their customers. VIPdesk’s full suite of service offerings, supported by a team of over 1,200 global professionals, includes concierge and customer loyalty solutions, experiential offerings and assistance services. To learn more about how VIPdesk provides impeccable service, visit www.vipdesk.com.