Verint Systems this week launched Verint Engagement Analytics™, which provides Actionable Intelligence® surrounding the journeys customers take across the rapidly expanding array of channels they use to connect to companies.
Alain Stephan, Global Vice President, Customers Analytics Practice, Verint, participated in an engaging Q&A with Loyalty360 to discuss his company’s new offering.
What prompted the creation of Verint Engagement Analytics and what makes it unique in the marketplace?
In today’s ever-changing....