Solution Enables Contact Centers in Global Organizations to Capture Customer Intelligence, Uncover Business Trends and Optimize the Customer Experience
MELVILLE, N.Y.—Verint® Systems Inc. today announced that its Impact 360® Workforce Optimization (WFO) software from Verint® Witness Actionable Solutions® is now an SAP-endorsed business solution. Comprised of quality monitoring and recording, workforce management (WFM), performance management and eLearning software, the solution endorsed by SAP AG is complementary to....