Verint’s new partnership with Tango Networks is sure to have an impact on employee engagement and, in turn, customer engagement and customer loyalty. Verint officials believe that this partnership can help address the gap in managing the business communications occurring through mobile devices each day, as well as concerns that customer service organizations have about the security of those interactions. Loyalty360 caught up with Dan Spohrer, vice president, product strategy, Verint, to learn more. What are Verint’s....

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