The temptation to adopt the latest technology—to jump on board with the next big thing—can be very intense. It can also be detrimental, if the adopted technology doesn’t pan out. As Loyalty360 has noted in the past, technology can’t solve strategy and process problems. Those have to be worked out before new tech can be put to good use.   However, when something truly innovative comes along, we feel the need to discuss it. That’s why we’re covering the launch of AI Blueprint, a conversation analysis....

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