uber have continued to grow their profile as the definitive answer to loyalty and CRM (customer relationship management) strategy within the hair and beauty sector by establishing a long-term relationship with Tommy’s Hair Company.

The current and four times winner of British Salon of the Year for their stylish, cutting edge branches in both Chester and Ruthin, Tommy’s are renowned for their excellent customer care programme resulting in a consistently high level of customer retention.

With uber’s fast growing reputation as customer relationship management expert’s uber have developed a relationship with Tommy’s, one of the UK’s leading salon groups to help grow their online business and further expand their branches by driving customer retention and acquisition.

uber MD, Sarah Cross elaborates: ‘We are really excited about working with Tommy’s. Their existing customer care programme is renowned throughout the hairdressing industry and together we believe we can cultivate something exclusive, innovative and quirky to tie in with the fabulous Tommy’s brand.  By achieving this, we will create a programme which will truly resonate with Tommy’s clients to keep them engaging with the Tommy’s brand’.

‘Our guests are so important to us and we pride ourselves on consistently delivering to them the ultimate salon experience. However we don’t believe in standing still and are constantly looking for new and improved ways in which to exceed our guest’s expectations. uber have a fantastic reputation in developing innovative loyalty programme and we feel that fusing together our excellent customer care programme with their innovation can further enhance and strengthen the Tommy’s brand. We have been really impressed with the uber team’s ability to immediately understand and engage with our guests and we look forward to providing our guests with an even greater level of customer care.’ says Esther van der Veken-Prins, Business Director of Tommy’s Hair Company.

uber specialises in loyalty, marketing communication and CRM. Offering expert advice without being restricted by technology, the uber team always seek to push boundaries to develop innovative and edgy loyalty strategy that delivers results.

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