COVID-19 has changed every industry and brands’ focus on customer loyalty and experience in a multitude of ways. For example, the take-out and delivery industry, has had to transform, but has also skyrocketed due to limited to or no indoor restaurant seating and retailers have had to significantly pivot over the last few months and continue to adapt to new rules, regulations, and customer expectations and many begin to welcome shoppers back in stores.
One of the industries that was hit the hardest by limited capacities....