Utility companies are trying to make the most from their mobile workforces by removing the inefficiencies that hinder service quality and customer satisfaction. Today there is a range of innovative, easy-to-use tools that can be used by mobile workers day in and day out. On the front end, the proliferation of smart phones has made a drastic difference in encouraging employees to leverage technology instead of the call center or dispatch center to get the job done. Behind the scenes, customer engagement solutions pull account data history....