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When it comes to customer loyalty, customer retention and relationship building campaigns, the attitudes and preconceived ideas of both marketers and management determine much of the scheme’s success. The Wise Marketer’s experience and insights over many years has taught us that there is no single ‘quick way’ to earn customers’ loyalty, or to keep them coming back. In fact there are a bewildering number of factors and attitudes that need to be planned and acted upon before true customer loyalty can become a....

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