Please enter your username or the email address associated with the account so we can help you reset your password.
Michelle Wildenauer had just sat down in her seat on a Delta flight — her first in over a year since the pandemic began — when an attendant stopped by to chat.
“She said, ‘Welcome back, Ms. Wildenauer — we see this is your first flight in 13 months, and we're so glad to see you and appreciate your confidence in us,’” says Wildenauer, Senior Vice President of Strategic Services for The Lacek Group, which provides loyalty, customer engagement, and data-driven communications.
This article is Loyalty360 Subscriber-only content; please log in to read. Not a subscriber? Don't worry, it's easy to sign up! Click below to read this article and access other complimentary Loyalty360 content.
This content can be viewed with a complimentary Loyalty360 subscription. For access to even more content and association benefits, view Loyalty360 membership levels here
Thank you for signing up, please check your email for more information.