Michelle Wildenauer had just sat down in her seat on a Delta flight — her first in over a year since the pandemic began — when an attendant stopped by to chat. “She said, ‘Welcome back, Ms. Wildenauer — we see this is your first flight in 13 months, and we're so glad to see you and appreciate your confidence in us,’” says Wildenauer, Senior Vice President of Strategic Services for The Lacek Group, which provides loyalty, customer engagement, and data-driven communications. “I thought....

Recent Content