Organizations aren’t ready to deliver superior customer experiences, according to a report from Sprinklr and Harvard Business Review Analytic Services. While 86 percent of respondents “strongly agree” that a superior customer experience is crucial to their organization’s success, only 34 percent of companies have the tools and skills needed to rise to the challenge. Currently, the report, “Anchoring Customer Experience in the Social Experience,” shows that 42 percent of respondents believe that....

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