Company Experiences Gains in Quality Scores, Staff Performance and     Customer Satisfaction Across North American Call Center Operations

Verint Technology Supports World-Class Sales and Service at Telvista     for More Than 10 Years

MELVILLE, N.Y. & DALLAS—Verint® Systems Inc. (NASDAQ: VRNT)      today announced that Telvista,      a leading call center outsourcer in North America, is leveraging the     next-generation Impact 360® software and value-added services     from Verint Witness Actionable Solutions®. A Verint customer     for over a decade, Telvista is focused on delivering creative,      high-quality customer care solutions. To further support that mission,      the company has continued to enhance its investment in Verint     technology, gaining tangible results in quality scores, staff     performance and customer satisfaction.

As a provider of outsourced customer care solutions to a broad range of     mid-size and Fortune 1000 clients, Telvista offers Verint’s     next-generation solutions to fulfill requests from its customer base for     a unified quality monitoring (QM) solution with the most advanced     capabilities. Impact 360 Quality Monitoring—which is used across seven     of Telvista’s centers located throughout the United States and     Mexico—combines powerful QM with encryption management, performance     management, eLearning and custom reporting capabilities.

Since implementing Impact 360, Telvista has continued to deliver real     value to its clients. For one large telecommunications client, the     outsourcer deployed Impact 360’s quality monitoring and reporting     analysis to help drive a four percent improvement in first call     resolution (FCR) over a six-month period. This resulted in higher Net     Promoter Scores® and an increase in overall customer     satisfaction for the client. Telvista’s Net Promoter® program     identifies loyalty scores so clients know where to improve processes,      and therefore build sales and increase revenue.

These results also complement positive gains in quality scores across     the company itself, ranging from 10 to 25 percent among its various     programs. In addition to the benefits Telvista clients receive, the     Verint solution enables its agents to listen to their own calls, which     has improved staff understanding of the power of quality assurance and     how they each play a vital role. Further, it has helped Telvista take     development and training to the next level with eLearning by making     lessons available on the desktop at the most opportune times, in     addition to advancing employee skills and building awareness of new     corporate products, programs and processes.

Telvista offers encryption capabilities via Impact 360 to its clients     and their customers, supporting Payment Card Industry Data Security     Standards (PCI DSS), as well as its own compliance focus. The added     functionality helps protect sensitive customer and cardholder data when     recorded, as well as when in transit and archived, securing it from     unauthorized access.

Additionally, Impact 360 Quality Monitoring is helping Telvista provide     its customers with audio and screen recording, designed to increase     operational effectiveness and enhancing the customer experience. This is     complemented by agent evaluation and reporting capabilities designed to     help improve agent performance, while role-appropriate scorecards and     predefined key performance indicators track how agents are performing     against their goals.

“Partnering with an innovative market leader like Verint positions us to     provide the benefits associated with cutting-edge technology to our     clients, along with additional capabilities as their needs expand,”      comments David Arellano, chief operating officer, Telvista. “We are     excited about our quality initiative and how it is helping us take     customer service operations to the next level—with Verint’s Impact 360     playing a key role.”

“Verint is committed to customer success. Our longstanding partnership     with Telvista is a great example of how we are helping our customers     improve performance, quality and the customer experience with our     innovative software,” says Nancy Treaster, senior vice president and     general manager, Verint Witness Actionable Solutions. “Our goal is to     provide Telvista with the solutions and services it needs to maintain a     competitive edge, produce satisfied customers and sustain business     growth.”

About Telvista

Telvista, Inc. provides contact center solutions to a broad range     of mid-size and Fortune 100 clients. Telvista’s high quality,      cost-efficient nearshore and onshore centers provide a competitive     advantage for clients with both English and Spanish speaking customers.      With contact centers strategically located throughout the US and Mexico,      Telvista’s superior technologies and quality personnel deliver a range     of customer contact center options, including product support and help     desk solutions, customer service support, and sales programs. Net     Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix     Systems, Inc., Bain & Company, and Fred Reichheld. For more information     about Telvista, please visit

About Verint Witness Actionable Solutions

Verint® Witness Actionable Solutions® is the     leader in enterprise workforce optimization software and services. Its     solutions are designed to help organizations of all sizes capture     customer intelligence, uncover business trends, discover the root cause     of employee and customer behavior, and optimize the customer     experience. From contact centers to remote office, branch and     back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified     solution set—featuring quality monitoring and recording, workforce     management, customer interaction analytics (speech analytics, data     analytics and customer feedback surveys), desktop and process analytics,      performance management, eLearning and coaching. Impact 360 helps improve     the entire customer service delivery network, powering the right     decisions to help ensure service excellence and transform organizations     into customer-centric enterprises.

About Verint Systems Inc.

Verint® Systems Inc. is a global leader in Actionable     Intelligence® solutions and value-added services. Our     solutions enable organizations of all sizes to make timely and effective     decisions to improve enterprise performance and make the world a safer     place. More than 10,000 organizations in over 150 countries—including     over 80 percent of the Fortune 100—use Verint solutions to capture,      distill, and analyze complex and underused information sources, such as     voice, video, and unstructured text. Headquartered in Melville, New     York, we support our customers around the globe directly and with an     extensive network of selling and support partners. Verint is listed on     the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website

This press release contains “forward-looking statements” within the     meaning of the Private Securities Litigation Reform Act of 1995,      including statements regarding expectations, predictions, views,      opportunities, plans, strategies, beliefs, and statements of similar     effect relating to Verint Systems Inc. These forward-looking statements     are not guarantees of future performance and they are based on     management’s expectations that involve a number of risks and     uncertainties, any of which could cause actual results to differ     materially from those expressed in or implied by the forward-looking     statements. For a detailed discussion of these risk factors, see our     Annual Report on Form 10-K for the year ended January 31, 2010. The     forward-looking statements contained in this press release are made as     of the date of this press release and, except as required by law, the     Company assumes no obligation to update or revise them or to provide     reasons why actual results may differ.

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