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CINCINNATI—“Happy Hour” promotions are in full swing at TMN, Portugal’s largest wireless provider, following a successful Convergys Smart BSS Solutions upgrade. With the upgrade, TMN can now expand its roster of creative and attention-grabbing promotions, such as the “Happy Hour” offers currently available to subscribers, as well as drive enhanced system performance for an improved customer experience.
Owned by Portugal Telecom, TMN has been a Convergys client since 2001. In that time, Convergys has delivered improvements in its Smart BSS Solutions system capabilities and performance to help TMN serve its growing subscriber base, which now numbers more than 7 million.
Convergys Corporation, a global leader in relationship management, is announcing today that together with the TMN team, it has completed implementing the carrier’s upgrade to Convergys Rating and Billing Manager. The upgraded solution features a number of key benefits to enable improved operation and control of the billing system, including:
These benefits will provide the enhanced functionality that TMN needs to grow its business further. With the Rating and Billing Manager upgrade, TMN can also drive improved subscriber loyalty through increased instances of its innovative and popular “Happy Hour”-style offers as it prepares to celebrate its 20th anniversary next year.
“Since 2001, Convergys’ rating and billing engine has played a key role in our ability to quickly put together the attractive marketing plans and offers that have made us the largest mobile services provider in Portugal. In addition to giving us the ability to launch more offers, this upgrade will improve the overall operations and control of our billing system, saving Portugal Telecom both time and money,” said TMN. “We commend the professionalism, competence, and dedication demonstrated by the Convergys and TMN teams, working together to complete this vital upgrade with a tight cut-over schedule. With Convergys Rating and Billing Manager, we are poised and ready to enter the next stage of our growth.”
“Convergys has a long and proud history with TMN. The upgrade to Rating and Billing Manager will help TMN retain its leadership position in innovation and customer centricity by delivering new benefits that will enhance the system’s functionality and allow it to continue to grow its subscriber base,” said Riki Allon, Convergys Senior Vice President and General Manager Information Management, EMEA.
Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue, thus enabling our clients to focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s Top 10 communications companies.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
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