Beyond individual organizations, entire industries have become known to turn in consistent customer satisfaction statistics. Airlines, for example, may have lower scores on the whole as a result of the stressful feelings generated by travel. On the other end of the spectrum, the 2016 U.S. Supermarket Experience Study, from the Retail Feedback Group (RFG), once again reveals a strong showing out of the supermarket vertical. The industry scored an average of 4.39 (out of five) in overall satisfaction, with a particularly impressive mark of 4....

Recent Content

ad