Global paper group reports benefits through real-time customer feedback solution Global paper group Stora Enso today announced a new six-figure deal with customer feedback management specialists SynGro Ltd. This will see Stora Enso continue the international roll-out of its enterprise-wide customer satisfaction and loyalty programme, VOICE (Value of Identifying Customer Expectations) and embark on a change management programme aimed at making the whole organisation completely customer-centric. In what is a project on a massive....