Amdocs Smart Agent Desktop solution helps Sprint improve first-call resolution - while reducing average call handling time and agent training time
Amdocs, the leading provider of customer experience systems and services, today announced that Sprint, one of North America's leading wireless service providers, is deploying Amdocs' Smart Agent Desktop in order to enhance its customers' experience while giving its customer service representatives (CSRs) a more intuitive, time-saving customer management solution.
Sprint is....