Hotel chains, banking, and pharmacies earned the best reviews from the KANA Customer Service Survey February 2014.
The percentages reveal the number of respondents giving a rating of 8, 9, or 10 on a scale of 1 being least customer-centric and 10 being most customer-centric. Hotels chains (60.34%), banking (50.86%), and pharmacies (45.68%) were the top three performing industries in the survey while the worst performers, according to the survey, were utilities (29.31%), telecom-Internet service providers-cable TV/Internet (26.72%), and....