AT&T has had great success with its video bill emails for more than two years, which have proven to outperform all other customer engagement emails, as well as greatly reduce customer care calls. In recognition of this, AT&T garnered the Best Customer Experience & Engagement, Platinum Winner award at the inaugural Loyalty360 Awards held March 17 at the 7th Annual Loyalty Expo, presented by Loyalty360 – The Loyalty Marketer’s Association. With the video bills, AT&T is able to proactively identify and solve....

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