With Contact Center's renewed focus on the customer experience, PSS are being asked to integrate multimedia, extend the life of existing platforms, utilise their rapid application development process and implement the latest solutions from Genesys, all of which has led to an incredible Q1 performance.
PSS (Product Support Solutions) started Q1 2012 as they did 2011 with a record quarter. The Contact Center market seems to be on the rebound as companies refocus on The Customer Experience and customer retention - keeping customers....