It seems that new customer experience insights have revealed that premium services are increasingly becoming undervalued among most travelers. This means more people are unwilling to pay for things like plane seat upgrades, for example. But they are, however, more willing to engage with an array of exclusive and unique customer experiences such as concierge services and exclusive lounge access.
These particular insights were recently uncovered by Priority Pass, which has just refreshed its entire brand identity and suite of customer....